BIRTHDAY PARTY TEAM MEMBER – Romulus Athletic Center
ROM SFM, LLC
LOCATION: Romulus, MI
DEPARTMENT: EVENTS
REPORTS TO: OPERATIONS MANAGER
STATUS: PART-TIME (NON-EXEMPT)
ABOUT THE COMPANY:
Romulus Athletic Center is a premier sport, recreation and entertainment destination focused on improving the health and economic vitality of Romulus, MI. You will be joining a championship level team focused on fun, fulfillment and service built to enrich the community as well as your career and personal growth.
Romulus Athletic Center is a managed facility by Sports Facilities Management, LLC, a Sports Facilities Companies (SFC) company. SFC is the nation's leading resource for managing and developing sports, recreation, wellness, and events facilities. We provide a highly collaborative and supportive culture that raises our team members to new levels of career growth. Together, we will carve a path in a hyper-growing industry where you will enjoy the journey and learn from the industry's best while having some fun.
SFC has been awarded national recognition as a Top Workplace and is considered a workplace of choice. Our mission-focused company is highly entrepreneurial, team-oriented with a culture centered on collaboration, accountability, excellence, and service. We are growing rapidly and looking for high performers at every level to grow with us.
POSITION SUMMARY:
The Birthday Party Host is responsible for creating a fun and enjoyable Birthday Party and providing an excellent customer experience at the venue.
PRIMARY RESPONSIBILITIES WILL INCLUDE, BUT ARE NOT LIMITED TO THE FOLLOWING:
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Greet and welcome all participants, parents, and/or community members
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Ensure participants/visitors are present for a specific permitted event
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Direct or assist to decorate space for hosting the birthday party
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Organize and facilitate games and/or activities
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Ensure packages and items purchased are received
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Operate arcade, e-sports and other venue specific devices
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Oversee the use of entertainment equipment
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Assist with event set-up and breakdown as needed
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Maintain a safe and clean work environment
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Provide courteous and friendly first-in-class service to all guests
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Be knowledgeable about the facility (practices, events, meeting dates/times)
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Know and enforce the venue policies and procedures
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Complete special projects, daily assignments, and other duties as assigned
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All additional duties assigned by management
MINIMUM QUALIFICATIONS:
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Flexible work schedule (e.g., nights, weekends, holidays, and long hours)
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Must be a team player
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Must have excellent verbal and written communication skills
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Ability to maintain focus in a high volume, fast paced environment
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Must have excellent guest service skills
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Ability to multi-task, prioritize and remain calm and focused in difficult and stressful situations
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Must be respectful and friendly to our athletes, guests, visitors, spectators, leaders, and fellow team members
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Commitment to the safety and well-being of others
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Proficient in the use of computers and associated hardware
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Be self-motivated but still be able to follow directions from others
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Be well organized and able to multi-task
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Complete assigned tasks in a timely manner
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Customer service and cash handling experience preferred
WORKING CONDITIONS AND PHYSICAL DEMANDS:
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Working environment is fast paced
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May be required to sit or stand for extended periods of time and squat, stoop, or bend
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Must be able to lift and/or move up to 40 pounds
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Will be required to operate a computer, POS system and kiosk
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The facility has intermittent noise
