Job Overview
We are seeking a Commercial Account Manager/Customer Service Representative (CSR) to join our team. In this role, you will serve as a key point of contact for our valued clients, managing their accounts. Your goal is to drive customer satisfaction, foster strong relationships, and support the growth of our business.
Duties
- Manage and develop client accounts by understanding their needs and providing tailored solutions.
- Conduct regular analysis of customer data within CRM and AI systems to identify opportunities for upselling, cross-selling, or service improvements.
- Maintain clear internal communication channels to update team members on client feedback, account changes, and project progress.
- Provide exceptional customer service by addressing inquiries promptly, resolving issues effectively, and managing customer relationships with professionalism.
- Support sales efforts by preparing proposals, assisting with contract negotiations, and contributing to sales strategies based on data insights.
Experience
- Proven experience in account management or customer service roles.
- Communication skills—both verbal and written—to effectively engage clients and internal teams.
- Familiarity with Microsoft Office suite (Word, Excel)
- Experience working collaboratively across departments to deliver comprehensive client solutions and ensure customer success.
- P&C License required
Join us in delivering outstanding service while building meaningful relationships that drive our business forward! Competitive pay and benefits based on experience!
Benefits:
- 401(k)
- Health insurance
- Paid time off
- Work from home
Work Location: Hybrid remote in Columbia, MO 65203
