Magnolia Bakery, the world’s most famous bakery, opened our first location on a quiet street corner in the heart of New York City’s West Village in 1996. From then to now, Magnolia Bakery has been cherished for offering fresh-made classic American baked goods and for our warm inviting atmosphere. With locations in New York City, LA and Chicago, a D2C business shipping nationwide and international locations in the Middle East and Southeast Asia, Magnolia Bakery is beloved across the world.
ROLE: Counter Associate
Uphold the core values of the organization and its mission while consistently presenting and promoting brand integrity, product quality and customer service standards.
KEY RESPONSIBILITIES:
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Ensure customer satisfaction by handling counter transactions in a fast, efficient, and friendly manner.
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Acknowledge all customers with a friendly smile and is highly responsive to needs and requests.
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Communicate clearly with each customer in a friendly and courteous way.
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Participate in team service to ensure each customer is served quickly.
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Resolve customer problems with a sense of urgency.
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Accomplish all work assignments with excellence.
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Wrap and stock desserts and supplies.
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Place desserts out for display and monitor inventory of items out for sale.
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Keep workstations and areas neat and clean.
PHYSICAL DEMANDS AND WORK ENVIRONMENT:
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Position requires standing and walking for period of 3-5 hours without a rest break (not including required breaks).
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Occasional moderate to heavy lifting and carrying, bending, and reaching overhead may be required.
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Requires grasping, writing, standing, sitting, walking, repetitive motions, listening and hearing ability and visual acuity.
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Talking and hearing occur continuously in the process of communicating with guests, coworkers, and management
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Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
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Requires manual dexterity to use and operate all necessary equipment.
QUALIFICATIONS & INGREDIENTS FOR SUCCESS:
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Follows policies and procedures.
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Takes directions well and hits the ground running.
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Understands expectations of role and works within the boundaries of the role.
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Maintain food safety standards, including identifying and eliminating health code violations and safety hazards.
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Understand, respect, and maintain company policies and procedures.
