Position Summary:
Florida Medical Clinic Orlando Health
Job Title: Scheduling Coordinator, Sr.
Status: Full Time - Monday - Friday 7:30 AM to 4:30 PM
Department: ENT
Location: 2352 Bruce B Downs Blvd, Wesley Chapel, FL. Additional travel to travel to Carrollwood.
Position Summary: The Senior Scheduling Coordinator will communicate regularly with physicians, patients, ancillary and surgical areas to include: scheduling, rescheduling, and cancellation of single/multiple tests and procedures.
Why is Florida Medical Clinic Orlando Health your best place to work?
✅ Education & Career Growth – Tuition reimbursement, Public Service Loan Forgiveness (PSLF), and leadership development programs.
✅ Health & Wellness – Comprehensive medical, dental, vision, free virtual visits, and well-being programs.
✅ Financial & Retirement – Up to 5% employer match on retirement contributions.
✅ Work-Life Balance – Four weeks of paid parental leave, PTO, and flexible leave options.
✅ Family & Pet Support – Fertility benefits, adoption assistance, backup care for children/elders/pets, and pet insurance.
Responsibilities:
Essential Functions
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Responsible for maintenance of appropriate departmental schedules.
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May provide feedback to manager for human resources functions such as hiring, coaching, and counseling.
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Efficiently and accurately gathers and inputs patient demographic information, insurance verification/authorization and schedules.
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Accurately communicates prep information, arrival time and arrival location to patient.
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Inputs and distributes charge management process on a daily basis schedules and cancels multiple diagnostic and interventional procedures.
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Understands the importance Orlando Health places on providing exemplary customer service with a Patient First Philosophy.
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Consistently reviews the schedules daily and communicates all changes to appropriate staff.
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Knowledge of computer applications, multi-line telephone system, printers, copy fax machines, which may include required data en
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Acts as a liaison to the clinical and business staff to ensure effective and efficient patient management.
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Assist in training or mentoring of all team members.
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Provide accurate information of department/procedure specific scheduling criteria to expedite patient preparation, arrival location and time.
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Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
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Maintains compliance with all Orlando Health policies and procedures.
Other Related Functions
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Monitors workload each day and prioritizing based on department.
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Accurately uses medical terminology, multi-line phones, and word processing/spreadsheet applications.
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Regularly communicates with Patient Access and clinical departments regarding registration and scheduling issues.
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Takes a proactive role in problem resolution.
Qualifications:
Education/Training
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High school diploma and medical terminology and/or basic anatomy training required.
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Associate’s degree in Business, information systems, clinical field or related may be substituted for up to two (2) years of experience.
Experience
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Three (3) years of experience in clinical registration and scheduling.
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Associated degree in Business, information systems clinical field or related may be substitute for two years of experience
