COMPANY SUMMARY:
Shapiro & Duncan is the Provider of Choice for advanced mechanical solutions! From humble beginnings, our third-generation family-owned business has been serving customers in DC, Maryland, and Virginia since 1976. We are known for our award-winning company culture and complex commercial, government, and institutional design-build projects that require first-rate performance, work quality, and customer service. We specialize in full-service mechanical solutions, including engineering, coordination, prefabrication assembly, construction, service, and maintenance.
JOB SUMMARY:
The Plumbing Service Technician is responsible for installing, maintaining, troubleshooting, repairing, and servicing commercial plumbing systems. This position delivers high-quality workmanship while providing exceptional customer service and maintaining a strong commitment to safety, productivity, and teamwork. The Plumbing Service Technician reports directly to the Plumbing Service Superintendent.
REQUIREMENTS
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Minimum of three (3) years of commercial plumbing service experience.
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High School Diploma or equivalent (experience may be substituted for education).
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Journeyman Plumber license preferred.
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Valid driver's license with an acceptable motor vehicle record.
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Able to work Monday through Friday with occasional evenings, weekends, and emergency on-call assignments as needed. Must be flexible with work schedule.
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Strong knowledge of commercial plumbing systems, fixtures, piping, valves, pumps, water heaters, backflow devices, and drainage systems.
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Ability to diagnose and repair plumbing system issues efficiently and accurately.
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Ability to read and understand blueprints, specifications, and technical documents.
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Ability to work independently while maintaining communication with supervisors and dispatch.
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Able to handle and prioritize multiple service assignments effectively.
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Interface effectively, ethically, and professionally with customers, subcontractors, vendors, and S&D team members.
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Communicate effectively in English (aural, verbal, and written).
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Preferred: Active Medical Gas License.
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Able to lift five to seventy pounds (5-70 lbs.), with or without assistance, frequently.
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Able to sit, stand, bend, walk, climb ladders, work in confined spaces, and remain in static positions for the duration of the shift.
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Able to withstand exposure to heights, dust, temperature extremes, mechanical rooms, active construction sites, and outdoor weather conditions.
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Possess a strong desire, willingness, and ability to learn new technologies, equipment, and procedures.
JOB DESCRIPTION
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Diagnose, troubleshoot, repair, and maintain commercial plumbing systems and equipment.
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Install, replace, and repair piping, valves, fixtures, water heaters, pumps, backflow preventers, drains, and related plumbing components.
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Respond to scheduled service calls and emergency service requests in a timely and professional manner.
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Perform preventative maintenance inspections and identify potential system issues before failures occur.
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Read and interpret blueprints, specifications, equipment manuals, and work orders.
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Accurately document service performed, materials used, labor hours, and recommendations for additional work.
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Communicate repair options and recommendations professionally with customers.
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Maintain company vehicle, tools, equipment, and inventory in a clean and organized manner.
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Follow all company safety policies, OSHA requirements, and applicable plumbing codes.
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Maintain a professional appearance and represent Shapiro & Duncan in a courteous and respectful manner.
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Work collaboratively with dispatch, supervisors, and fellow technicians to ensure exceptional customer service.
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Participate in after-hours emergency service rotation as assigned.
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Maintain required licenses, certifications, and training.
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Complete all assigned work accurately, efficiently, and in a timely manner.
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Perform miscellaneous duties as assigned.
