POSITION: Customer Support Specialist
DEPARTMENT: ROWDY Logistics
REPORTS TO: Vice President of Logistics Operations
LOCATION: Irving, TX
ABOUT ROWDY:
ROWDY Logistics is a $50M freight brokerage business unit of the ROWDY Transport Family of Companies, which also includes ROWDY Resources (asset-based trucking providing bulk loads, final mile services, and equipment leasing) and ROWDY Freight (asset-based, open-deck trucking).
As an enterprise, ROWDY delivers reliable logistics solutions for the toughest logistics challenges for high-demand industrial, infrastructure, and energy-related commodities.
What makes ROWDY unique:
- Transportation Solutions for High-Stakes, Highly Complex Supply Chains - tailored solutions for the toughest loads.
- Unrivaled Flexibility - custom solutions that meet the diversity of our customers' needs.
- The ROWDY Legacy - unshakable resolve, bold determination, and relentless drive.
What we believe in:
- Integrity - We stand firm in what's right. Loyal to the mission, unwavering in every action.
- Reliability - We deliver what we promise. Consistent, dependable, always.
- Accountability - We own the outcome. No excuses, just solutions.
- Efficiency - We maximize every mile. Zero waste, total dedication.
- Safety - We apply the mindset in everything we do. No compromise.
JOB DESCRIPTION:
The Customer Support Specialist is the backbone of operations and is responsible for supporting the day-to-day and long-term business operations for the logistics business unit. This includes the building and scheduling of shipments, track and trace of shipments, and maintaining a database of frequent shippers and receivers. This role oversees the daily movement of freight, compliance of shipping and receiving schedules, as well as carrier compliance of OTD and OTP metrics.
ESSENTIAL FUNCTIONS:
- Build and schedule assigned shipments.
- Track and trace of assigned shipments.
- Maintain a database of shippers and receivers, including respective hours and contacts.
- Collect Proof of Deliver (POD) documentation.
- Escalate issues as needed to ensure timely resolution.
- Provide proactive customer updates on shipment statuses.
- Monitor and maintain tracking compliance with carriers.
- Apply best practices for scheduling efficiency.
REQUIRED EXPERIENCE, KNOWLEDGE, SKILLS, & ABILITIES:
- Positive attitude and the desire to learn.
- Strong organizational, interpersonal, and communication skills.
- Ability to think strategically while delivering tactical results.
- Proficient in the use of the Microsoft Suite (Word, Excel, PowerPoint, and Outlook).
PREFERRED EXPERIENCE:
- Education: Bachelor's Degree of Equivalent
- McLeod TMS
- Order Entry
- Scheduling Shipments
- Microsoft PowerBI
PHYSICAL REQUIREMENTS:
This role is primarily administrative in nature and will require the ability to sit, talk, or hear; frequently required to stand, walk, reach, bend, and lift up to 15 lbs. NOTE: The physical requirements are representative of those that must be met by the employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
COMPENSATION STRUCTURE:
This is a non-exempt role.
Pay: $40,000.00 - $45,000.00 per year
Benefits:
- 401(k)
- Flexible schedule
- Work from home
Education:
Experience:
- Logistics: 1 year (Preferred)
Ability to Commute:
- Irving, TX 75038 (Required)
Work Location: In person
