Help Desk technician (Tier 1) / Junior Systems Administrator
Miller Network Innovations is seeking a Help Desk Technician (Tier 1) / Junior Systems Administrator to join our growing team. This position is primarily responsible for providing Tier 1 desktop support to small businesses, nonprofits, and other organizations throughout the Dayton area while offering opportunities to develop more advanced skills in Windows Server, Microsoft 365, and network administration. Employees who demonstrate a strong work ethic and continually develop their technical skills will have opportunities for career advancement within MNI.
Work schedule is M-F 8-5pm with rotating on-call assignments and is an on-premises position.
The position starts at $22-26 an hour depending on experience.
Position duties include:
- Answer company phones and assist clients with technical issues or escalate to higher level of support
- Provide technical support for Windows PCs, Office 365, printers and general end-user hardware and software support
- Troubleshoot wired and wireless network connectivity, internet access, switches, firewalls, VPNs and related network infrastructure.
- Assist with administration of Windows Server environments including Active Directory, Group Policy, DNS, DHCP, file storage and Microsoft 365 and backup and recovery solutions.
- Create and manage user accounts, permissions and workstation deployments
- Office 365 administration
- Diagnose and repair desktop and laptop hardware and software issues including malware removal and hardware upgrades
- Assist with the installation and support of surveillance cameras and access control systems (prior experience with these types of systems is a plus but not required, will train)
Required Skills
- Excellent customer service, writing, and speaking skills
- Strong troubleshooting abilities
- Familiarity with Microsoft Windows operating systems
- Basic knowledge of Active Directory
- Basic understanding of networking concepts such as DNS, DHCP, firewall port forwarding etc.
- Ability to work independently
- Ability to lift at least 30 pounds and climb stairs or ladders required
- Valid driver’s license and ability to pass background check required
Preferred Qualifications
- CompTIA, Microsoft and other certifications
- Minimum education is completed Associates level degree in Information Technology or a related field
- 1-2 years of experience in an IT help desk, system administration or a network technician role preferred
Transportation
Employees will be required to travel to customer locations for on-site support. Employees should expect to use their personal vehicle for customer visits when a company vehicle is unavailable.. Mileage is reimbursed when personal vehicles are used for company business. Most of the on-premises work is within a 30–45 minute drive of Dayton.
Schedule and pay
Position is full time Monday-Friday, primarily 8-5. Participation in an after-hours on-call rotation and occasional evening or weekend project work is required
Work will be a mix of remote support from MNI HQ in Moraine and on-site at customer locations. This is not a work from home position.
Additional Benefits
- Health Insurance including dental and vision
- 401k
- PTO
- Paid Holidays
- Milage reimbursement/Company vehicle availability
About MNI
Miller Network Innovations is an established managed IT services provider headquartered in Moraine, Ohio. For more than 20 years MNI has provided IT support, cybersecurity, networking, cloud services, and infrastructure projects for businesses, schools, and nonprofit organizations throughout the region and across the United States. We believe in developing our employees, encouraging independent problem-solving, and providing opportunities to grow into more advanced technical roles.
Pay: $22.00 - $26.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Education:
Experience:
- Help desk: 1 year (Preferred)
Ability to Commute:
- Moraine, OH 45439 (Required)
Work Location: In person
