At the Legal Aid Society of San Mateo County (Legal Aid SMC), we use the law to ensure that the social safety net works for everyone. We do this by representing clients as they navigate complex legal systems, empowering people to advocate for themselves, and fixing broken systems through policy change.
Legal Aid SMC is seeking a friendly, organized, and dependable Receptionist to join our Operations team. This role supports a dynamic, mission-driven nonprofit law firm and reports directly to the Director of Administration. As the first point of contact for clients, staff, and visitors, the ideal candidate will have excellent communication skills and a warm, professional demeanor. Due to the high volume of Spanish-speaking clients, fluency in both English and Spanish is required to communicate effectively and compassionately with clients. Responsibilities include answering phones, managing the front desk and lobby, and light administrative support. A strong commitment to client service, and the ability to interact with empathy and patience is essential. The Receptionist will work closely with the Administrative Assistant and Director of Administration to ensure that the office runs smoothly.
Legal Aid SMC seeks candidates who share our aspirations for a diverse, inclusive, and equitable workplace. We are committed to affirming differences in race, color, religion, national or ethnic origin, age, disability, sexual orientation, and gender identity and expression.
Responsibilities:
- Reception – Primarily responsible for answering our main phone line and greeting, checking in, or providing referrals to clients when they come in. Responsible for the upkeep of the lobby.
- Mail and Faxes – Receive, date-stamp, and distribute incoming mail. Monitor the incoming fax folder and distribute as faxes come in.
- Files and Cases – Assign case numbers as requested, and close cases. Support the Admin Assistant as needed with case file maintenance.
- Administrative Office Support – Assist with program mail, correspondence, or other miscellaneous requests as assigned by the Director of Administration. Manage the upkeep of our law books and keep a calendar of due dates for periodic staff reminders.
This position is expected to work every day in our Redwood City office.
Required Qualifications:
- Spanish fluency (oral)
- 1 year of reception, customer service or equivalent experience
- Administrative experience
- Familiarity with Word, Excel, and Outlook
- Ability to multi-task and prioritize work
- Organized and detail oriented
- Reliability and willingness to learn
Compensation and Benefits:
Compensation: Starting from $28.00/hour. Full-time non-exempt position; 35-hour workweek.
Benefits: Legal Aid SMC pays 100% of premium for employee-only health coverage, and up to 95% for employee + dependent coverage depending on plan selected. Legal Aid SMC pays 100% of premium for dental and vision insurance for employees and dependents. Full-time employees receive 16 days of vacation in the first year, plus 13 days of sick leave and 12 paid holidays. Employees become eligible for 3% employer contribution to 401(k) plan after the first year of full-time employment.
To Apply: Please send your resume to [email protected].
Legal Aid SMC is committed to creating a diverse work environment and is proud to be an equal opportunity employer. People of color, persons with disabilities, immigrants, older adults, and members of the LGBTQ+ community are strongly encouraged to apply.
Pay: From $28.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
