Position Description:
Location: Northbrook, IL (Hybrid, 3 days onsite)
Reports To: Implementation Manager
Job Summary:
The Implementation Consultant plays a key role in delivering best-in-class service and subject matter expertise by guiding new clients and their employees through the implementation process. Acting as the project manager and liaison between new clients and internal departments—such as Sales, Operations, Payroll, Benefits, 401(k), and Risk Management—the Implementation Consultant is responsible for ensuring a seamless transition and setting the foundation for a strong, long-term client relationship.
Essential Functions
Manage multiple simultaneous implementations for clients with 5–100 employees.
Lead clients through each phase of implementation, including:
- Project planning and kickoff
- Client and employee setup
- Policy and rules configuration
- Funding method establishment
- Data validation
- Systems/process training
- First payroll processing
Conduct employee benefits orientation meetings and prepare supporting materials.
Collaborate with the Implementation Payroll Specialist for accurate and timely payroll processing.
Work closely with the Implementation Benefits Specialist for successful benefits installation.
Analyze completed payrolls for accuracy, troubleshoot data discrepancies, identify trends, and recommend solutions.
Assess client needs and configure Amplify HR’s platform accordingly.
Train client contacts on the use and functionality of Amplify’s system.
Ensure effective and timely handoff to the long-term client success team.
Maintain strict confidentiality of all client and employee data.
Additional Responsibilities
Continuously expand knowledge of software applications and industry trends.
Manage internal checklists and documentation efficiently.
Assist in the development of internal and client-facing training content.
Build and maintain strong cross-departmental relationships.
Required Knowledge, Skills, and Experience
Previous PEO experience required
Experience in client service, implementation, or project management required
Experience with PRISM/HRP required
Multi-state payroll experience preferred
Strong understanding of:
- Payroll and accounting principles
- Benefits administration
- 401(k) processes
- Tax and HR procedures
Exceptional attention to detail
Strong written, verbal, and interpersonal communication skills
Ability to work under pressure, multi-task, and meet deadlines
Proven capability to simplify complex, technical information for clients
Strong time management and delegation skills
Physical Demands / Work Environment
Extended periods of computer work
Occasional walking, standing, bending, and stooping
Overtime may be required
Fast-paced office environment
Tools and Equipment Used
Personal computer with Microsoft Office Suite
Multi-line phone system with voicemail
Note: This job description is not exhaustive and may be subject to change. Employees are expected to perform any other duties assigned by their supervisor. This document does not create an employment contract, express or implied.
