W.H.P.M., Inc., established in 1993, is a privately held corporation headquartered at Irwindale, California, only 15 minutes away from downtown Los Angeles. The Company is a pioneer in the research and development of one-step rapid membrane tests. It has been designated a registered GMP facility for in vitro diagnostic medical devices by the FDA.
Primary responsibilities
- Process external customer purchase orders or other forms of commitments
- Respond to customer email inquiries and requests
- Take down customer information in order to process order.
- Input data into computer.
- Ensure payment information is accurate.
- Process order and distribute receipt.
- Input orders into database.Inform customer of expected delivery date.
- Prepare invoices and shipping documents.
- Have parcel picked up by shipping company.
- Prepare order reports for management.
Required Experience
- 2-3 years experience (preferred) in order processing, customer service or related experience
- High level of computer literacy
- Excellent verbal and written communication skills
- Must be customer-retention focused
- Detail oriented with excellent organizational and interpersonal skills
- Ability to adapt quickly in an fast paced environment
- Must be able to effectively prioritize, multi task and work well as part of a team
