SafeStreets USA is dedicated to creating safer, stronger communities across the country. We’re looking for passionate, collaborative, and detail-oriented professionals to join our 1,000-member team. At SafeStreets USA, you’ll work in a supportive environment where innovation, integrity, and community impact are at the heart of everything we do.
The essential functions listed below are representative of the duties required to successfully perform this role. Reasonable accommodation(s) may be made to enable individuals with disabilities to perform the essential functions. Agent 1 is responsible for handling inbound and/or outbound customer interactions while delivering high-quality customer experience, maintaining performance metrics, and adhering to company compliance standards. This department follows a Skill-Based Pay Progression Model, where agents receive a pay increase for each skill competency achieved, encouraging development, cross-training, and long-term growth.
Rep Support - Answering our reps with professionalism and respect, Scheduling services on accounts, investigating account details, following proper escalation paths, creating cases, understanding DAV processes and protocols, creating accounts, understand dealer specific rules.
Each skill must be completed via formal training, demonstrated successfully, quality-verified and approved by leadership and HR.
Responds to customer inquiries regarding products, services, and company policies using established scripts and knowledge resources, escalating non-routine issues according to defined guidelines, escalated as outlined.
SafeStreets compensation may include base pay and, for eligible roles, variable compensation or bonuses. Variable and bonus compensation is not guaranteed and is governed by applicable plan terms. All compensation is paid in compliance with federal, state, and local wage laws, including applicable minimum wage and overtime requirements. Variable pay, if applicable, is defined in a separate compensation plan.
