We are seeking a friendly, reliable, and service‑driven Front Desk Agent to join our team. The ideal candidate understands that the front desk sets the tone for the entire guest experience—every interaction matters, and every detail counts.
Guest Service & Communication
- Deliver exceptional guest service with a warm, welcoming attitude
- Communicate clearly and professionally in person and over the phone
- Handle check‑ins, check‑outs, and guest inquiries with accuracy and efficiency
- Stay calm and composed during busy periods or challenging situations
- Demonstrate strong problem‑solving skills and take initiative to resolve guest concerns
- Provide guests with room and hotel information, directions, amenities, and local interests
- Accept and record wake‑up calls, ensuring proper delivery to the correct department
Professionalism & Teamwork
- Maintain a polished, professional appearance and represent the hotel brand with pride
- Be dependable and punctual, demonstrating a strong sense of responsibility
- Work effectively in a team environment, supporting coworkers and contributing to a positive workplace
- Learn quickly, adapt to new systems, and follow hotel policies and procedures
- Understand and uphold confidentiality, safety standards, and guest satisfaction expectations
Operational Responsibilities
- Handle airline crew and group check‑ins/check‑outs
- Secure payments, verify billing, and make adjustments as needed
- Run daily reports and communicate important information to the next shift
- Complete cashier and closing reports, including secure bank count at end of shift
- Communicate emergencies, lost items, or theft to security staff and/or authorities
- Maintain contingency lists and relay necessary messages during emergencies
- Provide cross‑departmental support as needed
Transportation & Guest Assistance
- Operate the airport shuttle (Valid driver’s license required)
- Assist with luggage handling as needed
Availability -
PM Shift 2:30pm- 11:00pm
PM Shift 3:30pm-12:00pM
- Open availability preferred
- Week ends are mandatory
Job Types: Full-time, Part-time
Pay: $18.00 - $20.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Free parking
- Health insurance
- Paid time off
- Referral program
- Vision insurance
Experience:
- Customer service: 1 year (Required)
- Hotel: 1 year (Required)
Ability to Commute:
- Ontario, CA 91764 (Required)
Ability to Relocate:
- Ontario, CA 91764: Relocate before starting work (Required)
Work Location: In person
