About the Company:
RMS (Rental Monitoring Solutions) provides rental monitoring, compliance auditing, and administration services for community associations, including HOAs, condo associations, and co-ops, and the property management companies that manage them.
IN ORDER TO APPLY, candidates must complete a two-part assessment:
- Step 1 - complete a 4-minute behavioral assessment using the following link https://assessment.predictiveindex.com/bo/0SW5/CustomerServiceRepresentative_Aug2025_18257
- Step 2 - once the behavioral assessment is complete, you will receive an email from "noreply @predictiveindex.com" with a link to the second, part of the assessment (this email might go to your spam folder).
Candidates must complete BOTH parts of the assessment in order to be considered.
Salary & Benefits
- Starting salary range of $45,000 - $52,000
- Competitive health, vision, and dental insurance
- 401k matching and profit-sharing plan
- 15 days of PTO (vested immediately, prorated in the 1st year of service)
- Ability to work remotely (full-time)
- Significant opportunities for internal advancement
- Collaborative, entrepreneurial, team-based environment
Responsibilities
- Handle inbound emails, calls, and portal inquiries from homeowners, board members, and PMC staff about rental monitoring and compliance questions in a timely and professional manner.
- Maintain and administer customer information in various proprietary and “off the shelf” I/T systems in a timely and accurate manner.
- Support and collaborate with RMS Account Managers
- Maintain a friendly, professional tone consistent with RMS communication standards, including with the range of personalities and frustrations that come with rental and compliance disputes
- Follow up on open inquiries to keep resolution times within service level targets
Required Qualifications
- 1+ years of experience in a customer service or call center role
- Excellent interpersonal, communication, and customer service skills
- Proven attention to detail
- Proven ability to prioritize and manage a large volume of digital transactions (tickets, emails, etc).
- Proven ability to operate independently with minimal supervision in a fast-paced, remote work environment.
- A commitment to learning and self-development (must be comfortable asking questions)
- Proven willingness to take responsibility and see a task through to completion.
- Ability to confidently lead phone and video-based calls
- Confident in de-escalating client concerns and resolving issues quickly and professionally
Preferred Qualifications
- Familiarity with HubSpot Service Hub platform or similar CRM platforms
- Customer service experience
- Familiarity with HOA / Condominium / Community Management industry
Job Type: Full-time
Pay: $45,000.00 - $52,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Parental leave
- Vision insurance
Application Question(s):
- IN ORDER TO APPLY, candidates must complete a two-part assessment:
Step 1 - complete a 4-minute behavioral assessment using the following link - https://assessment.predictiveindex.com/bo/0SW5/CustomerServiceRepresentativeAug202518257
Step 2 - once the behavioral assessment is complete, you will receive an email from "noreply @predictiveindex.com" with a link to the second, part of the assessment (this email might go to your spam folder).
Candidates must complete BOTH parts of the assessment in order to be considered.
Education:
Work Location: Remote
