Job Overview:
We are seeking a highly motivated and customer-oriented individual to join our team as a Business Development Center Representative. As a representative, you will play a crucial role in driving sales and providing exceptional customer service. If this sounds like you, we would love to speak with you!
BDC Representatives are responsible for identifying sales leads among new and existing customers. They develop new business by responding to leads via the internet, phone calls, text messaging and email.
Responsibilities:
- Handle all incoming internet leads
- Check email frequently and respond to inquiries immediately
- Placing outbound phone calls, emails and text messages to potential leads
- Reply to questions pertaining to new and pre-owned vehicles, trade-ins and promotions
- Schedule appointments for our sales staff
- Utilize CRM tracking system daily
Business Skills Required:
- Ability to converse with customers to discuss needs and direct appropriately within the dealership
- Speak clearly and persuasively in positive or negative situations
- Knowledge of telephone, text and email techniques and etiquette
- Knowledge of sales procedures, processes and follow-up
- An interest in the automotive industry
- Strong customer service and phone skills
- Possess strong organizational, follow-up and paper-flow handling skills
- Quick thinker and learner
- Positive attitude, flexible and process oriented
- Organized, self motivated, enthusiastic, detail oriented
- Previous call center experience (an asset but no required)
- Able to thrive in a fast paced, challenging environment
- Previous automotive dealership experience a plus
- Prior internet sales, BDC, or related experience a plus
Join our team as a Business Development Center Representative and be part of a dynamic company that values its employees' contributions. We offer competitive compensation, comprehensive benefits, and opportunities for career growth.
Job Type: Full-time
Pay: $38,000.00 - $45,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Opportunities for advancement
- Paid time off
- Vision insurance
Experience:
- Customer service: 1 year (Preferred)
Work Location: In person
