Please apply directly to district's job advertisement by visiting: https://jobs.redroverk12.com/org/4149/opening/188192
Please do not apply directly through indeed.
Position Summary
The Application Support Specialist supports the day-to-day operation, maintenance, and user support of district technology applications and workflow systems. This position serves as a primary support contact for staff and helps ensure that educational and operational technology systems are reliable, secure, compliant, and user-friendly. The role combines customer service, application administration, workflow management, and operational support to enhance the efficiency and effectiveness of district technology services.
Essential Functions
● Provide Tier I and Tier II support for district educational and operational technology applications, including Infinite Campus, Clever, Schoology, Incident IQ, and other district-approved systems.
● Troubleshoot application, account access, rostering, synchronization, and user support issues.
● Serve as the primary technology support call taker and initial point of contact for technology requests from staff, parents, and community members.
● Triage, document, prioritize, and route support requests through the district ticketing system.
● Manage and maintain district technology applications, workflows, and related operational systems.
● Support and maintain internally developed workflow systems and technology processes.
● Assist with application configuration, user account management, and system maintenance activities.
● Coordinate with vendors and district staff to resolve application and system-related issues.
● Maintain technology support documentation, procedures, and knowledge base resources.
● Support and maintain technology-related website content, staff resources, and digital support materials.
● Assist with ensuring technology-related web content aligns with accessibility and WCAG compliance standards.
● Support district technology compliance efforts, including student data privacy agreements, vendor documentation, and software review processes.
● Maintain records and tracking documentation associated with district technology systems and compliance requirements.
● Assist with technology projects, system implementations, seasonal operational activities, and other duties as assigned.
● Provide professional, timely, and customer-focused support to district staff and stakeholders.
Pay: From $1.00 per hour
Benefits:
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Paid time off
- Retirement plan
- Vision insurance
Work Location: In person
