Overview: We are seeking a driven and detail-oriented Assistant Community Manager to support the successful lease-up of a new apartment community. This role is critical to achieving occupancy goals, maintaining financial performance and delivering an exceptional resident experience. The ideal candidate brings strong collections expertise, operational efficiency, and a collaborative mindset, with the ability to thrive in a fast-paced, growth-focused environment.
PRIMARY DUTIES:
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Financial Performance & Collections
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Drive on-time rent collections and ensure accurate posting of all resident and applicant payments
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Proactively manage delinquency by communicating with residents, securing payments, and escalating accounts to collections when necessary
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Prepare final account statements and pursue outstanding balances through resolution
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Manage security deposit accounts, including third-party enrollment, claims, and refunds
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Complete weekly and monthly financial reporting with accuracy and timeliness
Lease Administration & Compliance
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Oversee the full resident lifecycle, including applications, lease execution, renewals, notices, and move-out documentation
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Ensure all files and documentation are complete, compliant, and audit-ready
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Execute eviction processes in accordance with company policy and legal requirements, including court representation as needed
Resident Experience
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Deliver prompt, professional, and solution-oriented responses to resident inquiries and concerns
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Build positive relationships to support retention and minimize escalations
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Maintain a polished, customer-focused presence in all interactions
Leasing & Lease-Up Support
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Partner with the leasing team to drive occupancy through tours, application conversion, and move-in coordination
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Assist with applicant screening, lease preparation, and onboarding of new residents
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Support ongoing leasing efforts to meet aggressive lease-up goals
Operations & Team Support
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Collaborate closely with the Community Manager and site team to meet performance targets
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Ensure smooth day-to-day operations while maintaining organization and attention to detail
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Take on additional responsibilities as needed to support the community, residents, and leadership team
QUALIFICATIONS:
- Able to multitask and meet deadlines in a timely manner
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Passion for serving others
- Excellent communication, interpersonal and organizational skills
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Ability to work a flexible schedule, including weekends
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3+ years related experience preferred
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Bachelor’s Degree preferred
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High School Diploma, GED, Technical or Vocational school required
BENEFITS:
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Dental Insurance
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Employee Discount
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Health Insurance
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Life Insurance
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Paid Time Off
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Vision Insurance
Supplemental Pay: Bonus Opportunities
Work Location: In person
