Join a team where precision matters.
Rackmount Solutions is a premier provider of IT infrastructure and security solutions. Our McKinney division specializes in datacom environments, offering everything from server racks and power distribution to cooling systems and custom solutions built for data centers and computer rooms. We're known for delivering an exceptional customer experience from the first consultation to long after the sale.
We’re currently seeking a detail-driven, customer-focused Account Manager to join our inside sales team. This is a full-time, in-person role based at our McKinney headquarters; applicants must be able to reliably commute to the office.
What You’ll Do
As an Account Manager, you will be the trusted advisor for our customers, guiding them through product options, solution design, and order fulfillment with unmatched accuracy and care.
Primary Responsibilities
- Engage directly with customers via phone and email to assess technical needs and recommend tailored solutions.
- Research product options through our website and vendor portals; help customers navigate these resources when necessary.
- Interpret technical vendor literature and identify non-standard solutions that best fit customer requirements, even if not listed online.
- Liaise with vendors to verify pricing, availability, and product specifications.
- Generate accurate, timely quotations and sales orders.
- Assist business development reps with quoting and order management support as needed.
- Validate purchase orders, process credit card transactions, and coordinate order handoff to customer service.
- Provide shipping estimates using web-based transportation management tools.
- Log all follow-ups and maintain real-time status updates in our CRM to ensure pipeline accuracy.
- Collaborate cross-functionally with customer service, warehouse, and accounting teams to resolve issues and support customers.
- Respond swiftly and thoughtfully to all customer inquiries, maintaining professionalism in every interaction.
Your Skills & Strengths
Hard Skills
- Excellent understanding of sales workflows, including quoting, processing, and support protocols.
- Strong proficiency with Microsoft Office (especially Outlook, Excel, and Teams), CRMs, order/payment systems, and online research tools.
- Impeccable written communication with attention to grammar, formatting, and tone.
- Confident with basic math, including cost/margin calculations using digital tools.
- Familiarity with IT hardware and data center infrastructure is highly preferred.
Soft Skills
- Exceptional attention to detail; you easily spot inconsistencies and ensure data integrity at every step.
- Superior active listening and communication skills that foster trust with clients, vendors, and colleagues.
- Ability to juggle multiple tasks while maintaining accuracy and efficiency.
- Thoughtful and patient; able to demonstrate empathy in all client interactions.
- Organized and time-efficient with a commitment to meeting deadlines.
- Eagerness to learn continuously and adapt in a dynamic technical environment.
- Professional demeanor and a positive, solution-oriented attitude.
Attention to detail is not optional; it’s the foundation of how we deliver trusted solutions. If you're someone who thrives on getting it right the first time, let’s talk.
Job Type: Full-time
Pay: $45,000.00 - $50,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Ability to Commute:
- McKinney, TX 75070 (Required)
Work Location: In person
