Dental Receptionist
Location: Freeport, NY
Job Type: Part-Time with Opportunity for Full-Time
Reports To: Practice Owner / Office Manager
About Glow Dental: Glow Dental is a modern, growing multi-specialty dental practice in Freeport, NY committed to delivering exceptional patient care and an outstanding patient experience. We are seeking an experienced Dental Receptionist who can confidently manage front-desk operations, dental insurance processes, and patient communication in a fast-paced environment.
Expected Schedule:
Wednesday: 9:00 AM – 6:00 PM
Saturday: 9:00 AM – 2:00 PM
Additional hours may become available as the practice grows.
Position Summary: The Dental Receptionist serves as the first point of contact for patients and plays a critical role in the daily success of the practice. The ideal candidate will have previous dental front desk experience, a strong understanding of dental insurance, familiarity with dental terminology, and the ability to accurately calculate patient copays, deductibles, and estimated treatment costs.
Responsibilities:
- Greet and check patients in and out while providing exceptional customer service.
- Answer incoming phone calls and respond to patient inquiries professionally and efficiently.
- Schedule, reschedule, and confirm patient appointments while maximizing schedule productivity.
- Verify dental insurance benefits and eligibility prior to appointments.
- Accurately calculate and collect copays, deductibles, coinsurance, and patient balances.
- Present treatment estimates and explain patient financial responsibilities.
- Maintain accurate patient demographic, insurance, and account information.
- Process payments and maintain accurate financial records.
- Perform appointment reminder, confirmation, and follow-up calls.
- Coordinate with providers and clinical staff regarding patient flow and scheduling needs.
- Manage patient concerns with professionalism, empathy, and problem-solving skills.
- Maintain HIPAA compliance and patient confidentiality.
- Support administrative and operational needs as required in a growing practice.
Required Qualifications:
- Minimum 1 year of dental receptionist, dental front desk, or dental administrative experience required.
- Strong knowledge of dental terminology, common dental procedures, and treatment planning.
- Experience verifying dental insurance benefits and explaining coverage to patients.
- Ability to accurately calculate patient copays, deductibles, annual maximums, and treatment estimates.
- Experience collecting payments and discussing financial arrangements with patients.
- Strong computer skills and ability to learn new software quickly.
- Excellent communication, customer service, and organizational skills.
- Ability to multitask and remain detail-oriented in a fast-paced environment.
- High school diploma or equivalent.
Preferred Qualifications:
- Experience with Open Dental software.
- Familiarity with PPO dental insurance plans and claims processes.
- Bilingual (Spanish preferred).
- Experience in a general dentistry, pediatric dentistry, orthodontic, or multi-specialty dental practice.
What We're Looking For
The ideal candidate is:
- Friendly, professional, and patient-focused.
- Confident discussing insurance benefits and financial responsibilities.
- Comfortable handling multiple priorities simultaneously.
- Reliable, organized, and detail-oriented.
- A team player who enjoys contributing to a positive office culture.
Why Join Glow Dental?
- Modern, technology-driven dental practice.
- Supportive and collaborative team environment.
- Competitive compensation based on experience.
- Opportunity for growth as the practice continues to expand.
- Make a meaningful impact on patient care and the overall patient experience.
Job Types: Full-time, Part-time, Contract
Pay: From $22.00 per hour
Work Location: In person
