Donor Advisor

Disabled American Veterans -
Erlanger, KY

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Job Details

Full-time
$18.27 - $28.44 an hour

Qualifications

Phone communication
High school diploma or GED
Productivity software
Content review
Editing
Client interaction via phone calls

Full Job Description

Please note: The salary range reflects the expected compensation for the role over time and does not represent the starting pay range.

Department/Location:

690 – Donor Relations / National Headquarters

Job Title:

Donor Advisor

Report to:

Stewardship Supervisor

Salary Grade:

ý – Grade 9

($18.27 - $28.44/hour)

Type of Position:

ý Full-time o Part-time

Minimum Hours: 40 Hrs. /Week

o Exempt ýNonexempt

Job Summary: The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

This individual is responsible for establishing, cultivating, fostering and stewarding positive relationships with their assigned portfolio of higher value DAV supporters. This is accomplished by creating, developing, and executing various touchpoints through multiple communications channels and personal engagements, in addition to, inputting necessary data into systems for the effective tracking and monitoring of donor interactions. This role will also assist with other general donor inquiries/tasks as assigned.

Essential Functions:

Steward positive relationships with an assigned portfolio of higher value donors using a strategic and proactive approach
Create reports and track various interactions with assigned portfolio of higher value donors
Manage the content development, and scheduled distribution of stewardship materials to assigned portfolio of donors
Proactively identify and implement new strategic engagements that strengthens the connection of assigned donors to DAV’s mission
Review and respond to donor inquiries/requests from assigned donors through various communication channels (including phone and email)
Work closely with Donor Relations team members and other Fundraising Departments to facilitate the accomplishment of established goals and objectives

Perform donor support activities for assigned donors’ requests as well as assist with other general donor inquires requiring data entry, problem solving, fulfillment, and updating of records in donor database

Manage the entry of expenses into the Epicor eProcurement system for services and materials related to the stewardship of the assigned donors
Process donations utilizing online tools and a secure PCI platform

Maintain assigned projects and meet projected deadlines

Consistently train backup personnel and temporary employees as needed
Provide a higher level/excellent customer service experience for the donors through well-crafted messages via direct mail, email, and phone calls
Assume other responsibilities as assigned by management

Essential Skills and Experience:

Required: high school diploma (or equivalent)
Proficient knowledge of Microsoft Office applications required
Written communication skills with the ability to compose routine correspondence with a minimum of direction
Accurate proofreading of correspondence in order to identify spelling, punctuation and grammatical errors
Excellent telephone etiquette with the ability to speak clearly, tactfully and succinctly
Possess good time management skills and be self-motivated
Ability to adapt to different situations spontaneously
Strong organizational skills with the ability to multi-task

Degree of Supervision:

No Supervisory Responsibilities

Physical Demands and Work Environment: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands: Job requires sitting and talking on the telephone for long periods of time with body movement primarily in hand and arm functions associated with normal office activities. Hand and eye coordination, and hand dexterity is required for handwriting and keyboarding over prolonged periods of time. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. This position requires occasional lifting and/or carrying of no more than 30 pounds
Work Environment: The noise level in the work environment is usually minimal

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