Job Overview
The Front Desk Agent is the first point of contact for guests and plays a key role in creating a welcoming and memorable experience. This role requires strong customer service skills, attention to detail, and the ability to multitask in a fast-paced hospitality environment. If you thrive in dynamic environments and enjoy creating positive interactions, this is the perfect opportunity to showcase your hospitality management skills and passion for guest relations.
Responsibilities
- Greet guests warmly upon arrival, providing a friendly and professional first impression
- Manage all front desk operations including check-in, check-out, and reservations using multi-line phone systems
- Assist guests with inquiries, requests, and special accommodations to enhance their stay
- Handle guest complaints or concerns promptly with a positive attitude, ensuring guest satisfaction
- Conduct night audits and reconcile daily transactions accurately while maintaining hotel records
- Coordinate with housekeeping, maintenance, and other departments to ensure seamless guest services
- Maintain excellent phone etiquette and manage multi-tasking responsibilities efficiently in a fast-paced environment
- Must be dependable, punctual, and team-oriented
- Weekends required
Qualifications
- Proven experience in hotel management or front desk operations within a resort or hospitality setting
- Strong customer service skills with the ability to communicate effectively in multiple languages; bilingual abilities are highly valued
- Knowledge of hotel management systems and proficiency with multi-line phone systems and reservation software
- Exceptional guest relations skills with a focus on hospitality excellence and attention to detail
- Familiarity with hospitality standards, including guest services, phone etiquette, and front desk procedures, Join us to be part of a passionate team dedicated to delivering outstanding hospitality experiences. We value energetic individuals who are eager to make every guest’s stay memorable while growing their careers in the exciting world of hotel management!
Why Work at Largo Resort
- Beautiful waterfront work environment
- Supportive and positive team culture
- Opportunity to grow within hospitality
- Competitive pay based on experience
Pay: $17.00 - $20.00 per hour
Benefits:
- Free parking
- Health insurance
- Paid time off
Work Location: In person
