Are you a highly organized, service-oriented professional who enjoys keeping operations running smoothly, supporting others, and contributing to meaningful work? The Women's & Children's Alliance (WCA) is seeking an Administrative Specialist to provide administrative, operational, and donor database support that helps advance our mission of safety, healing, and freedom from domestic abuse and sexual assault.
This role is ideal for someone who thrives in a dynamic office environment, enjoys variety, brings exceptional attention to detail, and values being part of a mission-driven team. The Administrative Specialist serves as a key member of the administrative team by supporting agency operations, maintaining donor information systems, assisting with philanthropy initiatives, and providing excellent customer service to internal and external stakeholders.
Key Responsibilities
- Provide administrative and operational support through calendar management, meetings, documentation, reporting, workflow coordination, and day-to-day office operations.
- Provide exceptional customer service to staff, clients, donors, volunteers, visitors, and community partners.
- Answer incoming phone calls and direct inquiries appropriately.
- Monitor front office access and welcome visitors in a professional, trauma-informed manner.
- Maintain agency records, filing systems, data entry, and administrative processes with a high level of accuracy and confidentiality.
- Manage WCA's donor database, ensuring accurate donor and volunteer records and timely processing of charitable contributions.
- Prepare reports, donor acknowledgments, mass mailings, and fundraising support materials for philanthropy, finance, and leadership.
- Research and resolve data discrepancies, support agency systems, and recommend process improvements.
- Assist with special projects, agency initiatives, events, and provide cross-department administrative support as needed.
- Partner with philanthropy and finance staff to support donor reporting, fundraising initiatives, and operational needs.
What You Bring
We're looking for someone with:
- Two years of progressively responsible administrative or office support experience required.
- Experience maintaining databases or records management systems; experience with donor databases such as Bloomerang is strongly preferred.
- Strong organizational skills, attention to detail, accuracy, initiative, and sound judgment.
- Excellent written, verbal, listening, and customer service skills.
- Strong analytical, critical thinking, research, and problem-solving abilities with the ability to identify patterns and ensure data integrity.
- Proficiency with Microsoft Office, Google Workspace, and spreadsheet applications.
- Ability to manage multiple priorities, meet deadlines, and adapt in a fast-paced environment.
- Ability to work independently while collaborating effectively across departments.
- Ability to maintain strict confidentiality and appropriately handle sensitive information.
- Ability to interact professionally with individuals from diverse socioeconomic backgrounds and marginalized communities.
- Valid driver's license and proof of liability insurance meeting Idaho requirements if driving on behalf of WCA.
What Makes You Successful in This Role
You are someone who:
- Enjoys supporting others and solving problems.
- Thrives on organization, accuracy, and creating efficient processes.
- Takes pride in maintaining high-quality data and administrative systems.
- Communicates professionally and builds positive relationships with donors, clients, staff, and community partners.
- Balances attention to detail while understanding the broader organizational mission.
- Adapts well, takes initiative, and contributes as a collaborative team member.
- Brings a service mindset and commitment to mission-driven work.
If you are excited about supporting meaningful work through strong administrative, operational, and donor stewardship excellence, we encourage you to apply.
If you are mission driven come join the WCA in its quest of “Safety, healing and freedom from domestic abuse and sexual assault” with a vision “To foster a community where individuals thrive in safe, healthy relationships”.
The Women's & Children's Alliance (WCA) one of the most well regarded non-profits organizations in the valley is an equal opportunity employer and does not discriminate in its hiring practices or any other employment decisions on the basis of race, color, national origin, religion, age, sex, sexual orientation, pregnancy, physical or mental disability, genetic information, retaliation for protected activity, or any other classes protected by applicable federal and state laws.
Pay: $18.00 - $19.50 per hour
Work Location: In person
