ABOUT THE COMPANY
We are a 10-year-old global cybersecurity firm headquartered in the Empire State Building in New York City, helping organizations simplify and strengthen security through enterprise-grade technology, managed security services, and automation. We work with thousands of customers and a broad ecosystem of leading technology partners, combining deep security expertise with a practical, outcomes-driven approach to protecting modern businesses.
ROLE OVERVIEW
The Executive Assistant to the CEO & Office Manager is a high-trust, high-energy role at the center of the company. You will serve as a force multiplier for the CEO, help create a lively and welcoming New York office, and provide the organization, judgment, and follow-through that keep the business moving. This is first and foremost an executive support and office leadership role, with broad exposure across the company and oversight of automated Deal Desk and accounts-receivable workflows.
Success requires excellent judgment, discretion, organization, energy, and emotional intelligence. You should be someone who naturally makes people feel welcome, reads a room well, anticipates needs, and brings order to a fast-moving environment. You should also be curious about the business, comfortable working with executives and customers, and willing to take ownership wherever you can create leverage for the CEO and the broader team.
CORE RESPONSIBILITIES
- Proactively manage the CEO’s calendar, time, and priorities—vetting requests, resolving conflicts, protecting focus time, and ensuring the right people and issues receive attention at the right moment.
- Act as a trusted extension of the CEO by triaging inbound requests, coordinating follow-ups, and communicating with employees, customers, partners, candidates, investors, board members, and other external stakeholders with professionalism and sound judgment.
- Prepare the CEO for meetings by organizing agendas, briefing materials, presentations, background information, and clear desired outcomes; capture decisions and action items and drive follow-through afterward.
- Maintain a strong operating cadence between the CEO and executive leadership team, helping surface decisions, deadlines, dependencies, and unresolved issues before they become bottlenecks.
- Anticipate the CEO’s needs before they become tasks—keeping priorities organized, preparing for upcoming decisions, surfacing important context, and making sure commitments and follow-ups do not fall through the cracks.
- Help the CEO operate the business by coordinating cross-functional initiatives, gathering information, tracking important workstreams, preparing internal communications and presentations, and pushing projects forward when executive attention or follow-through is required.
- Serve as a highly visible culture and hospitality leader in the New York office—creating a lively, welcoming, professional environment for employees, candidates, customers, partners, and guests and helping the office feel like a place people want to be.
- Own the details behind important executive and company moments, including leadership meetings, customer and partner visits, dinners, employee events, off-sites, celebrations, and other experiences that reflect the company’s brand and culture.
- Build strong working relationships across the company and act as a connective layer between the CEO, leadership team, employees, customers, and partners—helping information move quickly and ensuring people receive timely answers and follow-through.
- Provide oversight of the company’s increasingly automated Deal Desk workflow—monitoring agent-driven processing, watching for exceptions or stalled transactions, and making sure deals move cleanly from closed-won through completion.
- Spot-check and validate automated deal outputs when needed—including purchase orders, invoices, and supporting documentation—and coordinate with Finance or Sales when an exception, approval, or human judgment call is required.
- Maintain oversight of accounts receivable alongside the CFO/Finance team: review aging and collection status, ensure automated follow-up is working as intended, and surface overdue or high-priority accounts that require human outreach or escalation.
- Take ownership of administrative and operational details that create executive leverage, including document organization, executive correspondence, recurring reporting, light research, expense administration, and other business support that allows the CEO and leadership team to stay focused on higher-value priorities.
- Manage executive expenses and credit-card reconciliation and coordinate with Finance on approvals, documentation, and other administrative finance items as needed.
- Coordinate complex domestic and international travel, including flights, lodging, ground transportation, meeting logistics, itineraries, changes, and contingency planning.
- Support company and executive events—including leadership sessions, partner/customer meetings, employee gatherings, dinners, conferences, and off-sites—from planning through execution.
- Own day-to-day New York office operations, including guest experience, access/key management, vendors, supplies, facilities coordination, landlord/building relationships, conference rooms, and general workplace readiness.
- Help create an organized, welcoming, high-performance office environment and reinforce the company’s culture through thoughtful communication, hospitality, and employee experience.
- Partner with People/Operations on executive-level recruiting coordination, candidate scheduling, new-hire onboarding logistics, and special projects as needed.
- Use Google Workspace, business systems, and modern AI-enabled productivity tools to draft, summarize, organize information, automate routine administrative work, and improve executive efficiency.
- Provide occasional light personal assistance related to scheduling, travel, or logistics when it directly enables the CEO to operate effectively.
- Take ownership of ad hoc projects across the business when executive leverage, coordination, or rapid follow-through is needed.
WHAT SUCCESS LOOKS LIKE
- The CEO’s calendar reflects the company’s priorities, not simply the order in which requests arrive.
- Meetings start with the right context and end with clear decisions, owners, and next steps.
- Important follow-ups do not get lost; commitments are tracked and closed with urgency.
- The CEO is consistently prepared, focused on the highest-value priorities, and able to move quickly because information, logistics, and follow-through are handled before they become distractions.
- The New York office has energy: employees, candidates, customers, partners, and guests feel welcomed, well cared for, and impressed by the professionalism and culture of the company.
- Executives, employees, partners, and guests experience the company as organized, responsive, and professional.
- Automated Deal Desk and AR workflows run reliably in the background, with exceptions, aging issues, and items requiring human attention identified and addressed quickly.
- The New York office runs smoothly with minimal executive attention required.
- You become a trusted operating partner to the CEO—someone who understands the business, anticipates needs, exercises strong judgment, and can be relied on to make things happen without constant direction.
QUALIFICATIONS
- 4+ years of experience as an Executive Assistant, Senior Executive Assistant, Chief of Staff–style EA, and/or Office Manager, including meaningful experience supporting a CEO, founder, or senior C-suite executive.
- Demonstrated experience managing complex calendars and domestic/international travel with frequent changes and competing priorities.
- Exceptional written and verbal communication skills and the confidence to interact professionally with senior executives, customers, partners, investors, and employees at all levels.
- Excellent judgment and a proven ability to exercise discretion with confidential company, personnel, financial, and executive information.
- Strong project-management instincts: organized, detail-oriented, deadline-driven, and comfortable tracking many concurrent workstreams.
- Demonstrated event-planning and office-operations experience.
- High proficiency with Google Workspace (Gmail, Calendar, Docs, Sheets, Slides) and comfort learning collaboration, travel, expense, CRM, and AI-productivity tools.
- Business-minded and comfortable with numbers, basic reporting, expenses, and operational details; able to understand what matters commercially without needing to be a finance or sales-operations specialist.
- Comfort overseeing automated business processes and AI agents, including light Deal Desk and accounts-receivable workflows; able to review exceptions, spot issues, and coordinate with Finance or Sales when human intervention is needed.
- Strong executive presence and interpersonal instincts: energetic, personable, polished, welcoming, and able to build trust quickly with employees, candidates, customers, partners, and senior leaders.
- Ability to operate effectively in a high-growth technology environment with changing priorities, incomplete information, and limited hand-holding.
PREFERRED PROFILE
- Experience in cybersecurity, SaaS, technology, professional services, or another fast-paced B2B environment.
- Experience supporting an executive whose role includes customers, strategic partners, fundraising/board activity, conferences, and frequent travel.
- Comfort using modern AI and productivity tools to reduce administrative work, organize information, prepare the CEO, and increase the speed and quality of executive decision-making.
- A naturally warm, lively, and service-oriented personality without being passive—you enjoy hosting people, creating energy, solving problems, and making the environment around you better, while still being comfortable protecting priorities and pushing for clarity.
- High personal standards, intellectual curiosity, low ego, strong follow-through, and a genuine interest in understanding how the company operates so you can become increasingly valuable as the company grows.
Pay: $90,000.00 - $110,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
