The City of Collinsville is seeking applicants for a full-time, non-exempt Finance Associate. This position is a fast-paced, customer-facing role that works directly with team members and a variety of City Departments, to provide a wide range of services to Collinsville City Hall customers.
Here in Collinsville, the ideal candidate for this position will be self-motivated, highly organized, eager to learn, with a positive attitude and excellent communication and problem-solving skills, all while utilizing sound judgment, discretion, and confidentiality.
Job Responsibilities
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Provide excellent customer service to City of Collinsville customers, including residents, non-resident water and sewer customers, internal staff, and elected officials
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Answer all City Hall main-line phone calls, assist or redirect callers as needed
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Respond to inquiries from a variety of sources (in person, phone, online, email, etc.) in a prompt, accurate, and friendly manner
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Process cash, credit card, check, and ACH payments for utility bills, permits, and other miscellaneous fees
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Review and process applications for new water, sewer, and trash service
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Accept and prepare Utility Tax Rebate applications
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Prepare various correspondence and mail
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Perform various research and finance support functions, including data entry, filing, and scanning
Minimum Qualifications
Minimum qualifications include:
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3 years of customer support experience or experience of customer service
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Positive attitude and excellent customer service skills
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Ability to work in a fast-paced environment
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Willingness to learn new tasks, ask questions, and adapt as policies and laws change
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Attention to detail
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Ability to perform independent research (e.g., checking multiple software programs for records and cross-referencing information)
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Strong analytical and problem-solving skills
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Ability to stay calm and maintain composure during stressful situations
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Effective communication skills, both verbal and in writing
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Ability to work with people at all levels, including the public, staff, and other municipal, county, and state officials
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Comfortable with cash handling and high volumes of financial transactions; skilled in cash balancing
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General knowledge of accounting principles as they relate to fund accounting, accounts payable, accounts receivable, utility billing, and general ledger functions
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Comfortable with technology and capable of guiding customers through various web applications in person and over the phone
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Bilingual candidates are highly preferred
Salary and Benefits
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This is a non-exempt, hourly position starting at $46,779.20 - $51,625.60 per year (eligible for overtime and compensation time)
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The City of Collinsville offers a comprehensive benefits package, which includes health, dental, vision and prescription 100% funded by the City for single coverage
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Payment for opting out of City Health Insurance
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Pension is with the Illinois Municipal Retirement (IMRF) system
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Disability Benefits with IMRF
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Student Loan Forgiveness
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Vacation Time, 1 Personal Day/year, and 12 Sick Hours/month
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Tuition Reimbursement Opportunities
- 11 Paid Holidays
To view more of our benefits please visit: https://www.collinsvilleil.org/departments/employee-benefits
