Goodwill Greater New York and Northern New Jersey (GWNYNJ) believes that the power of work and sustainable fashion is how we unlock the good in our communities. For over 100 years, we have helped people get jobs, stay employed, and progress in careers across New York and Northern New Jersey. We believe that diversity drives innovation and strengthens our workplace. We are committed to fostering our inclusive environment where all employees feel valued, respected, and empowered to contribute fully. We welcome applicants of all backgrounds, identities, experiences, and abilities.
Goodwill Industries of Greater New York and
Northern New Jersey, Inc.
Job Description
Position Title: Warehouse Team Lead Department: Salvage/Retail Operations
Reports To (Title): Warehouse Operations Manager
Position Type: FLSA - Non-Exempt
Supervising Staff:
General Purpose:
The Warehouse Team Lead is responsible for supporting the Warehouse Operations Manager, ensuring the day-to-day activities of the warehouse run seamlessly and as scheduled. in the daily operation of the warehouse and overall employee experience . He/she demonstrates leadership by modelling Goodwill NYNJ CARE service standards to elevate warehouse performance. This individual will help to train and coach associates to achieve daily productivity goals. The Warehouse Operations Team Lead executes the movement and distribution of raw/corporate donations based on direction from the Warehouse Operations Manager. The Warehouse Team Lead provides daily inventory counts to the Warehouse Operations Manager, making recommendations on the amount of inventory to cycle through.
Essential Functions:
- Lead warehouse team to meet/exceed operational goals by implementing strategic plans to drive efficiencies; utilizing key metrics to support performance and drive improvements.
- Review store product, transfer, equipment and supply requests at 2pm daily. Ensure all store requests are placed in the appropriate grid to be loaded by Ryder truck driver.
- Provide consistent feedback to the Warehouse Operations Manager and Ryder dispatcher to minimize delivery/pick up discrepancies to ensure service levels are met.
- Support the Operations Manager and Director to, train, and develop team ensuring all positions are filled in a timely manner with qualified candidates.
- Guide and provide in the moment training and provide feedback to the Operations Manager to resolve employee relation issues in a timely and effective manner.
- Conduct monthly audit and review of product/trash sent by stores to the warehouse, ensuring adherence to labeling SOP. Communicate findings to the Warehouse Operations Manager as identified.
- Ensure that all product pickups are communicated upon arrival to the Warehouse Operations Manager and stored in the designated area for review and distribution.
- Monitor to ensure that all Health and Safety protocols are being adhered to by all warehouse employees and visitors and notify the appropriate leader if they are not.
- Ensure cleanliness and organization of the warehouse is maintained consistently.
- Ensure that all equipment is operational through consistent inspection. Communicate any findings to the Warehouse Operations Manager and Director of Logistics immediately.
- Ensure that Goodwill and Ryder employees are adhering to security protocols, partnering with Ryder Senior Manager, VP of Asset Protection and Director of Logistics when necessary.
- Ensure all opening/closing security protocols are performed every shift worked.
- Ensure that all Asset Protection protocols are adhered to, partnering to identify internal and external Loss Prevention issues.
- Provide feedback and observations to the Operations Manager to support employee performance.
- Promote a culture that embraces growth & development build bench strength and create opportunities for career advancement.
- Deliver high performance results through effective decision - making, planning, and execution.
- Lead change and innovation, creating an environment that embraces change and inspires high engagement.
- Lead by example as a Goodwill NYNJ Brand Ambassador to establish mutually beneficial relationships within the communities we serve.
- Assume the responsibilities of the Warehouse Operations Manager in their absence, meeting the same level of expectation.
- Perform other related duties, as assigned by the Warehouse Operations Manager and Director of Logistics.
Activities are subject to change/added to meet business needs with management approval.
Qualifications:The following qualifications are required:
- · Strong Communication Skills (written and verbal) with team members, leadership teams and colleagues.
- · Flexible to work all shifts (nights and weekends).
- Ability to exert 50 to 100 pounds of force occasionally, and/or 25-50 pounds of force constantly to move objects.
- · Able to remain on feet for long periods of time.
- · High School diploma or equivalent.
Skills Required:
- Ability to understand and implement directives.
- Demonstrated collaborative skills and ability to work well within a team.
- Ability to receive feedback and act when appropriate.
- Accuracy and attention to detail required.
- Proven ability to drive and exceed individual and store results.
- Ability to adapt to challenges while remain professional in a constantly changing retail environment.
- Ability to work a flexible schedule based on business needs which includes, evenings, weekends and holidays.
- Ability to handle multiple tasks while working in a fast‐paced and deadline‐oriented environment.
Special Working Conditions:
Forklift operation/heavy machinery operation is required and will be provided.
#IND3
We believe in creating space for everyone to do their best work and have individual and collective impact. We believe in challenging the status quo and setting ambitious goals in the name of doing more good. We believe that being your best self and helping others do the same is how we bring our mission alive. Even if you don’t think you meet all the qualifications listed for the job, we would love to hear from you!
If you require a reasonable accommodation at any point in the application or interview process, or if you are unable to apply through our recruitment portal, please contact us at
[email protected]. We are happy to assist and ensure you have an equal opportunity to apply.
