一、Warehouse Operator
Responsibilities:
Lead daily warehouse operations, including receiving, sorting, staging, and dispatch
Manage and train warehouse associates to ensure high performance, safety, and compliance
Monitor KPIs such as fulfillment accuracy, on-time dispatch, and productivity
Assist with setting up warehouse layout, process design, and equipment configuration
Coordinate with HQ teams and cross-functional departments to ensure smooth flow of goods and information
Implement safety protocols and lead regular safety checks and compliance reviews
Troubleshoot operational issues and provide real-time solutions
Maintain clear and organized operational records and reports
Requirements：
Previous experience in warehouse/logistics operations
Fluent in both English and Chinese (required) to communicate with bilingual teams and managementStrong understanding of warehouse SOPs, inventory flow, and team supervision
Ability to lead a team, delegate tasks, and manage priorities in a fast-paced environment
Comfortable working in a hands-on, start-up warehouse environment
Excellent communication, organizational, and problem-solving skills
Familiarity with WMS or inventory tracking systems is a plus
二、Returns Specialist
Job Responsibilities
- Keep the warehouse clean and organized.
- Design efficient delivery routes for drivers to optimize delivery times and fuel efficiency.
- Track and manage exception cases, including damaged, lost, or delayed parcels.
- Handle the processing of returned packages across various states.
- Communicate with recipients to verify correct addresses and update spreadsheets accordingly.
- Maintain and update documents and forms, ensuring accurate records of recipient information.
- Initiate redelivery orders and ensure goods are restocked accurately.
- Manage and resolve issues related to exception packages.
- Coordinate with Delivery Service Providers (DSPs) to handle and resolve issues with exception packages.
- Work closely with relevant teams to resolve issues and ensure customer satisfaction.
- Complete other tasks assigned by supervisors.
Requirements
- Previous experience in a warehouse or shipping and receiving role is essential.
- Proficiency with Warehouse Management Systems (WMS) is a significant advantage.
- Strong mechanical knowledge to operate heavy machinery and equipment safely.
- Experience with package sorting and order fulfillment.
- Familiarity with warehouse operations and stock management.
- Ability to work in a fast-paced and physically demanding environment.
- Excellent organizational and communication skills.
- Ability to work effectively in a team environment.
- High school diploma or equivalent required.
- English is required.
【岗位职责】
保持仓库的清洁和有序。为司机设计高效的配送路线，以优化配送时间和燃油效率。跟踪和管理异常情况，包括损坏、丢失或延迟的包裹。处理跨州退回包裹的相关流程。与收件人沟通，核实正确的地址，并相应更新电子表格。维护和更新各类文档和表格，确保收件人信息记录准确。发起再次配送订单，并确保货物准确上架。管理并解决与异常包裹相关的问题。与配送服务商（DSPs）协调，处理和解决异常包裹问题。与相关团队密切合作，解决问题，确保客户满意度。完成上级交办的其他任务。
【任职要求】有仓库或收发货相关工作经验是必需的。熟练使用仓库管理系统（WMS）是重要优势。具备扎实的机械知识，能够安全操作重型机械和设备。有包裹分拣和订单履行经验。熟悉仓库运营和库存管理。能够在快节奏和体力要求高的环境中工作。具备出色的组织和沟通能力。能够在团队环境中有效工作。高中或同等学历。必须会英语。
华人可投递
职位类型：全职
薪资： $21.00至$23.00（每小时 ）
福利:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
可接受的工作班次:
Work Location: 现场办公
