Department: Guest Services
Locations: Boonshoft Museum of Discovery and SunWatch Village
Reports To: Manager of Guest Services and Guest Services Assistant
Manager FLSA Status: Part-Time Hourly, Non-Exempt
Hourly Rate: $12.00/per hour
Summary
The Guest Services Associate is a frontline role responsible for delivering a welcoming, inclusive, and engaging visitor experience. This position supports daily operations across admissions, front desk, and gift shop services by providing excellent customer service, accurate information, and efficient transaction processing.
Essential Duties
- Welcome visitors and provide accurate, timely information to enhance the guest experience at Boonshoft Museum of Discovery and SunWatch Village.
- Deliver friendly, inclusive, and high-quality customer service to all guests.
- Operate front desk and gift shop services, including processing admissions, memberships, and retail sales.
- Use Point-of-Sale (POS) systems accurately and follow all cash-handling and transaction procedures.
- Promote museum memberships using guest-focused communication.
- Maintain familiarity with exhibits, programs, policies, and procedures to effectively respond to guest questions.
- Keep front desk, admissions, and gift shop areas clean, organized, and welcoming; assist with restocking and merchandising as needed.
- Perform opening and closing duties for guest-facing areas.
- Respond professionally to on-call requests to support coverage during high-volume days, special events, staff absences, or emergencies.
- Work collaboratively with the Guest Services team, assist with special events, and communicate guest feedback, concerns, or operational needs to supervisory staff.
- Participate in required training, meetings, and operational briefings.
Education and/or Experience
- High school diploma preferred.
- Previous experience in customer service, hospitality, retail, or a guest-facing role is preferred.
- Strong communication and interpersonal skills.
- Ability to work a flexible schedule, including weekends, holidays, and special events.
- Basic computer skills and ability to learn POS and ticketing systems.
Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools or controls. The employee is required to stand, walk, sit, and reach with hands and arms. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to focus. The noise level in the work environment is usually high.
Equal Employment Opportunity
The organization provides equal employment opportunity to all employees and applicants for employment regardless of race, color, religion, gender identity or expression, sexual orientation, national origin, age, genetic information, disability, status as a Vietnam-era or special disabled veteran, or any other protected factor in accordance with applicable federal, state, and local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, employee development, transfer, promotion, compensation, and corrective action.
