bakehouse is a culinary classroom and event space whose mission is to cultivate community through the act of baking.
The Classes & Experiences Manager is responsible for ensuring the successful execution of customer-driven and profitable baking classes and private events including employee management, daily operations and creative strategy.
REPORTS TO
Director of Bakery Operations
DUTIES
Operations & Employee Management
-
Coordinate all aspects of scheduling and planning with staff and guest instructors to facilitate successful execution of events.
- Collaborate with department managers in the development, planning, and execution of classes and private parties.
- Manage event schedule and registration including troubleshooting, maintaining consistent programming, and coordinating with marketing.
- Train and track performance of event staff.
- Identify and track key performance indicators.
- Create systems and maintain accurate operational guides that ensure the successful execution of the program.
- Participate in shared leadership as a member of the Operations team and in collaboration with the Visionary team.
Customer Service
-
Provide support to customers and instructors.
- Facilitate the coordination of supplies and classroom usage.
- Act as host to participants and instructors during classes and parties in the absence of lead event staff.
- Manage and respond to inquiries for classes and private events.
- Communicate expectations transparently to instructors and vendors to foster ongoing partnerships and consistent class availability.
Education & Creative Strategy
-
Collaborate with Marketplace & Events Manager for crossover events.
- Coordinate and collaborate with Kitchen Manager, Research & Development Lead, and instructors to create enticing class offerings that align with company values.
- Provide class instruction independently and in collaboration with guest instructors.
- Effectively lead, teach, and build relationships with a diverse customer base to support and grow the classes and events program.
- Develop curriculum that aligns with brand standards, reflects current baking trends, and provides a diverse range of offerings to deliver memorable, hands-on experiences for guests of all ages and skill levels.
REQUIREMENTS
-
2+ year administrative experience
- 2+ year(s) customer service experience
- 1+ year teaching or facilitating experience
- Preferred professional baking experience
- Demonstrated leadership skills including ability to communicate directly and effectively
- Time management and ability to meet deadlines
- Strong organizational skills and ability to multitask
- Creative problem-solving and decision making
- Ability to work independently
- Interpersonal skills
- Dependable, flexible and team-oriented
- Evening and weekend availability
- Shared values of authenticity, curiosity, and camaraderie
COMPENSATION
Starting at $52,000
PTO & BENEFITS
-
PTO Years One & Two: 3 weeks (15 days)
- PTO Year Three & Beyond: 4 weeks (20 days)
- Floating holidays (8)
- Group health & dental insurance
- Paid parental leave
- Retirement account with employee matching
- Cell phone stipend
- Staff discounts
