Under the direction of the One Stop Director, the Office Manager serves as the first point of contact for customers and provides essential administrative support to ensure efficient operation of the One Stop Career Training Services Center. This role performs as office triage, assessing customer needs, directs customers to appropriate services, supports staff with office operations, maintains accurate records, and facilitates communication between customers, staff, and external partners. All duties are conducted in both Hunterdon County and Somerset County.
Essential Functions
- Greets, triages, and directs customers at the main reception area, ensuring they are connected with appropriate services based on their needs.
- Provides general information regarding One Stop functions, programs, and available career services.
- Answers phones, directs calls, and takes messages for One Stop staff.
- Distributes and collects completed orientation packets from customers, assigns customers to One Stop Training Grant Orientations, and schedules customer appointments with Career Navigators.
- Performs all office timekeeping responsibilities, including the tracking of paid time off and entering data into the timekeeping system.
- Opens, sorts, and distributes incoming mail.
- Manages conference room scheduling to optimize availability and usage.
- Oversees office supply inventory, including ordering, distribution and restocking as needed.
- Maintains and updates One Stop equipment inventory to ensure all resources are functional and accounted for.
- Assists with special projects, participates in professional development activities and performs general administrative support functions, including the handling of confidential documentation in compliance with privacy standards and policies.
Performs other duties as assigned by management.
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Qualifications
Essential
- High School graduate and equivalent. Strong oral and written communication. High level of computer literacy, including proficiency in MS Office Suite and internet navigation. Excellent organizational skills and ability to prioritize.
Preferred
- Bilingual
- Associates degree
- Prior timekeeping and customer service experience.
Experience working with those from divergent backgrounds and cultures who may be presenting with mental health and substance abuse needs, housing and food insecurity and history of trauma.
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Hours : Monday - Friday; 8:30 AM - 4:30 PM
Salary: $45,000/year
Benefits include health coverage (medical, prescription, and dental), paid time off (vacation, holidays, and sick), a deferred compensation plan, and enrollment in the NJ State Pension System.
