Job Summary
Headquartered in California, Global Agri-Trade specializes in the international trade of energy supplements (i.e. Palmit 80) and sustainable edible oil-based ingredients, for the animal feed and food manufacturing industries. As a leader in this field, our mission is to continue being a socially responsible, trusted, and valued supplier of food, feed, and industrial products, while offering highly streamlined logistics, customer service par excellence, and products of the highest quality.
Our company seeks an enthusiastic, detail oriented, and hardworking person with an interest in supply chain and logistics, ready to join our team as a full-time Customer Service & Logistics Coordinator.
We offer the ideal candidate the opportunity to be part of a progressive organization, along with competitive compensation and benefits package.
Duties and Responsibilities
· Responsible for complete order management and tracking; ensuring timeliness of delivery, including overseeing timely pickup/delivery of goods
· Maintain and foster customer relationships, answering questions and solving issues with competence and expedience
· Arrange logistics for outbound customer orders, ensuring cost efficiency and negotiating costs where appropriate
· Handle customer complaints and investigate delivery issues (to include damaged products, carrier accidents, and lost/late deliveries)
· Verify shipped orders coincide with customer purchase orders, and forward to accounting for invoicing
· Generate and monitor customer sales contracts
· Generate shipping documents for customers, warehouses, and carriers
· Working interdepartmentally to align goals and strategies
· Work closely with delivery companies to maintain efficient delivery windows, and foster positive working relationships
· Responsible for managing timely workflow with efficiency, customer service and the appropriate escalation of orders or tasks at hand
· Manage a high volume of emails, while multitasking and maintaining accuracy of details
Required Competencies
· A solid and effective team player, capable of operating in a fast-paced environment
· Excellent verbal and written communication skills
· Excellent attention to detail and accuracy
· Creative & Flexible: Able to evaluate opportunities and respond quickly to changing requirements
· Proven ability to plan, organize and manage multiple priorities
· Good work ethic with a strong sense of accountability
· Commitment to continuous improvement, and desire to exceed expectations
· Proficient computer skills and a working knowledge of Microsoft Office suite (Excel, Word, Outlook),
· Advanced in Excel – familiar with pivot table, formulas, charts, data validation, macros, and data analysis functions
Education & Experience
· Minimum 1 years’ experience in supply chain, domestic transportation or relative field
· Minimum 1 years’ customer service experience
· Knowledge/experience in Supply Chain and Logistics, considered an asset
· Excel expert with advanced skills in formulas, pivot tables, and reporting. Must be able to handle complex data with accuracy and efficiency.
· Experience in/knowledge of dairy, agriculture, or commodities is a strength
· A team player, comfortable with ambiguity and deadline pressures
Pay: $25.00 - $28.00 per hour
Expected hours: 40.0 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
