Description:
F&B Server - Part Time / PM Weekends
The Food & Beverage Server will provide attentive and efficient service to our guests, ensuring a positive dining experience. As a Server, you will play a vital role in delivering excellent hospitality and contributing to the overall success of our food and beverage operations.
The Food & Beverage Server shall strive to provide exceptional service to both internal and external guests at all times. They will be responsible for exemplifying the SCP’s Culture & Core Values.
The Job
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Anticipate guests’ needs, respond promptly, and acknowledge all guests, however busy and whatever time of day.
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Maintain positive guest relations at all times. Resolve guest complaints to over-the-moon satisfaction.
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Follow Hotel policies with lost and found items.
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Adhere to Hotel requirements for guest and team member accidents or injuries and in emergency situations.
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Continuously promote sanitation, safety, and security efforts.
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Encourage Social Media/5-star compliments or reviews on OTA’s.
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Greet guests warmly and assist with menu selection.
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Take food and drink orders accurately and promptly.
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Deliver orders to tables and ensure correct presentation.
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Provide recommendations on menu items and specials.
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Demonstrate knowledge of the "Big 9" Allergens and common dietary restrictions; accurately provide menu recommendations for diners in accordance with individual allergies and restrictions
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Prepare and cork bottles of wine for tableside bottle service
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Upsell additional items or beverages to enhance the dining experience.
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Collaborate with kitchen and bar staff to ensure timely and accurate service.
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Process guest payments and maintain accurate cash handling procedures.
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Ensure cleanliness and organization of tables, dining areas, and service stations.
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Follow health and safety guidelines, including food safety standards.
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Give guests a friendly farewell upon departure.
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Ensure daily setup and closure procedures are complete; complete prep for next shift.
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Inspect, plan, and ensure that all materials and equipment are in complete readiness for service.
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Maintain knowledge of correct maintenance and use of equipment.
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Maintain knowledge of and comply with all departmental policies, service procedures, and standards.
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Follow Hotel policies with lost and found items.
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Other duties as assigned.
Requirements:
Job Requirements
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Must be a United States citizen or possess a valid work permit.
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Must be able to read, write, and speak English. Fluency in other languages is beneficial.
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Must be able to accurately follow instructions, both verbally and written.
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Ability to work a flexible schedule that may include evenings, weekends, and holidays.
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Must be able to work in a fast-paced environment with urgency and empathy.
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Outstanding coordination and multi-tasking abilities.
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Professional in appearance and demeanor.
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Ability to learn, understand, and work within POS, PMS, CRM, and other Hospitality-specific software systems.
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Must have the ability to deal effectively and interact well with guests, vendors, and team members.
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Must have the ability to resolve problems and/or conflicts in a diplomatic and tactful manner.
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Knowledge of food and beverage service operations preferred but not required.
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Ability to calculate figures and amounts using basic math.
Supervision
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Reports to the F&B Manager.
Education and Experience
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High School Diploma or equivalent.
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Previous experience as a server or in a similar customer service role is preferred.
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Must have State Issued Food Handler's Certificate.
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Must have State Alcohol Server Certification.
Working Conditions
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Must be able to stand and move freely about the property for the majority of the shift.
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Must be able to lift, carry, push, pull 50 lbs.
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Must be able to perform simple grasping, fine manipulation, and repetitive hand & arm movements frequently, and squeezing & overhead reaching occasionally.
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Must be able to bend, squat, crawl, kneel, push, pull, walk on uneven surfaces on an occasional basis.
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While primarily an indoor job, must be able to walk outside in a variety of weather conditions (rain, wind, heat).
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Must be able to climb stairs occasionally, both indoors and outside in a variety of weather conditions (rain, wind, heat).
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Must be able to work in variable room temperatures.
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Noise level is usually moderate.
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Dexterity in using kitchen equipment or utensils and carrying heavy trays
