Job Overview
iSmash is looking for a motivated and outgoing General Manager to lead day-to-day operations at our Woodland Park, New Jersey location. This is a hands-on leadership role where you’ll be responsible for managing staff, delivering a great customer experience, and helping grow a fast-expanding entertainment brand.
We’re looking for someone who is confident managing people, comfortable in a fast-paced environment, and excited about building a strong team from the ground up. iSmash is growing quickly, and this role offers real opportunities for advancement as the company continues to expand.
Duties
- Hire, train, schedule, and manage employees
- Oversee daily operations and ensure excellent customer experiences
- Handle administrative and managerial duties
- Monitor sales performance and inventory levels
- Order and manage supplies and consumables
- Act as the main point of contact for business partnerships
- Be present during busy weekends and large events
- Address customer concerns and resolve complaints professionally
- Handle minor repairs and facility issues when needed
- Help with local marketing initiatives and in store social media content creation
Experience (Required)
- Strong customer service and people skills
- Minimum of 5 years of retail or customer-facing management experience
- Experience directly supervising employees
- Reliable, organized, and comfortable taking ownership of daily operations
Experience (Preferred)
- Experience working in an entertainment venue (arcade, activity center, events, etc.)
- Previous experience as a general manager
- Experience handling high-volume weekend traffic
Job Details
Job Type: Full-time
Location: Woodland Park, NJ (In-person)
Salary Range: $50,000-$60,000 Base with performance based quarterly bonuses based on profit share which can add up to over $25,000 annually for a well performing location.
Schedule
- 8-hour shifts
- Day and evening shifts
- Weekend availability required
Pay: $50,000.00 - $85,000.00 per year
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
Application Question(s):
- Why are you interested in this job specifically?
- Please provide 3 local marketing initiatives you would like to oversee for this location?
- Please provide your experience and comfort level with social media and content creation.
Work Location: In person
