At Capital Endodontics, we take our patient care seriously. Our mission is to provide patients with the highest quality endodontic care in a friendly, comfortable environment.
We are seeking a Patient Care Coordinator to be the front-line point of contact for patients and referring offices. You’ll be the first person a patient speaks with on the phone and the first person they meet when they arrive. Coordinate, integrate, and represent all facets of patient services, from the first call through the completion of treatment and necessary follow-ups. You’ll also be responsible for managing the schedule in a way that meets the practice’s efficiency.
Responsibilities
- Answer phones, schedule patients and triage patient and referring doctor calls appropriately.
- Anticipate patient needs or concerns and address them in advance (including other team members and/or management, if needed)
- Verify the patient's information to ensure billing and patient records are correct.
- Assist patients through the check-in and check-out process using Microsoft Windows software.
- Collect any balance due for the appointment and make any necessary follow-up appointments.
Requirements
- Strong time management skills
- Strong attention to detail
- Excellent customer service skills
- Positive professional presence
- Strong listening, written and verbal communication skills; ability to adjust communication style appropriately to meet the needs of the individual
- Strong interpersonal skills with the ability to develop and maintain professional relationships
- Strong computer skills
- Ability to maintain a friendly, upbeat, motivated attitude
- Ability to self-motivate and work on several tasks at one time
- Ability to operate in a team environment and a willingness to pitch in
- Ability to handle feedback professionally and adjust processes and/or behaviors as needed
- Ability to maintain confidentiality and OSHA and HIPAA standards
- Ability to hold oneself accountable and take ownership for one’s actions, successes, and failures
- Ability to be flexible in the work environment and willing and able to adapt to changing organizational needs
Job Type: Full-time
Pay: From $20.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Uniform allowance
- Vision insurance
Experience:
- Customer service: 1 year (Preferred)
Work Location: In person
