Job Summary
As the first point of contact for our clients, the front desk associate plays a vital role in creating a welcoming experience for both pets and their owners. This position combines customer service, administrative duties, and support for daily daycare and boarding operations.
Responsibilities
- Greet pet parents and their dogs with a friendly, professional attitude
- Check dogs in and out for daycare, boarding, grooming, and other services
- Answer phone calls, emails, and text inquiries promptly, and professionally
- Schedule reservations and manage appointments using facility software - we use Gingr
- Process payments and maintain accurate client accounts
- Process payments and maintain accurate slient accounts
- Communicate facility policies, requirements, and service recommendations
- Monitor vaccination records and ensure all dogs meet facility requirements
- Assist with client concerns and resolve issues professionally
- Maintain a clean, organized, and welcoming front desk and lobby area
- Support staff when needed - we work as a team
- Ensure accurate documentation of pet and client information
Qualifications
- Excellent customer service and communication skills
- Comfortable working in a fast-paced environment
- Strong organizational and multitasking abilities
- Ability to remain calm and professional during busy periods
- Basic computer skills and experience with scheduling software preferred
- Previous customer service, reception, veterinary, pet care, or boarding experience is a plus
- Promote and sell baths, day camp packages, enrichments, and training sessions
- Passion for dogs and commitment to their safety and well-being - maintain a safe environment for everyone
- Reliable attendance and punctuality
- NO DRAMA
- Required to be able to work with a team
- Must love dogs - the noise, the hair, the messes, the love, and the smiles!
Physical Requirements
- Ability to stand for extended periods
- Ability to lift up to 50 pounds
- Comfortable working around dogs of all sizes, breeds, and temperaments
- Ability to handle barking, dog messes, and cleaning
What we offer
- Employee discounts of daycare, boarding, and retail services
- Opportunities for growth and advancement
- Supportive team environment
- The chance to spend your day surrounded by dogs
Ideal Candidate
- The ideal candidate is someone who genuinely enjoys working with both people and dogs. They are organized, dependable, positive, and capable of providing outstanding customer service while helping ensure the safety and happiness of every dog in our care.
Hourly position. Must be able to work flexible schedule - Camp is open 7 days/week, 6:00am to 7:00pm, weekends and holidays are required but time off is permitted with advance notice.
Camp Bow Wow® Sandy – Front of House Counselor
Business Overview and Culture
Camp Bow Wow® is North America’s largest provider of pet care services through premier doggy day camp, sleepover camp, and camp training. When you bring your pup to Camp Bow Wow’s state of the art facilities you can be sure your pet is in the best hands! Over 6,500,000 happy pets are served by Camp Bow Wow®values Premier, extraordinary care, totally fun, service focused while achieving the vision of Happy Healthy Pets, Happy Healthy People! We are also committed to improving the quality of life for pets all over the world! Learn more about our charitable efforts by visiting www.bowwowbuddies.com.
Camp Bow Wow® Sandy is an independently owned and operated Camp Bow Wow® franchise. If you receive an offer for this position, you will be an employee of JarNel, Inc. DBA Camp Bow Wow Sandy and not Camp Bow Wow Franchising, Inc.
Join us as a Front of House Team Member where your energy fuels our success! Be part of a lively team that values your contributions while offering opportunities for growth within the food industry. We’re committed to creating an inclusive environment where every team member can thrive—serving up great experiences one guest at a time!
Pay: $11.50 - $13.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Employee discount
- Flexible schedule
- Paid training
Application Question(s):
- Can you give me a brief overview of your background? What drew you to this position?
Experience:
- Customer service: 1 year (Preferred)
Location:
- Sandy, UT 84070 (Preferred)
Ability to Commute:
- Sandy, UT 84070 (Required)
Work Location: In person
