Job Overview
Families First Physicians is seeking a dynamic and compassionate Patient Care Coordinator to join our healthcare team! In this vital role, you will serve as the primary point of contact for patients, ensuring a seamless and positive experience from appointment scheduling to follow-up care. Your energetic approach and attention to detail will help foster trust, streamline administrative processes, and support our commitment to delivering exceptional patient-centered care. If you thrive in a fast-paced environment and are passionate about making a difference in people's health journeys, this opportunity is perfect for you!
At Families First Physicians, we believe great care starts with a great team. We're looking for a warm, organized, people-loving Patient Care Coordinator to join our family. In this role, you'll be a trusted guide for our patients, walking alongside them from their very first visit through every step of their care journey. If you light up when helping people feel their best and want to be part of a practice that truly cares, we'd love to meet you.
Responsibilities
- Welcome new patients and guide them through initial exams and commitment to care.
- Coordinate patient appointments, ensuring efficient scheduling that meets both patient needs and provider availability
- Assist and help turn the doctor's recommendations into a clear, personalized care plan
- Track patient progress, conduct re-examinations, and educate patients on their plan of care
- Coach patients toward better habits and follow up with anyone who has missed an appointment
- Guide patients through completion of care: final exams, next-step recommendations, and re-signing into ongoing care
- Maintain accurate, thoughtful records of every patient's care plan
- Collaborate with doctors and staff to deliver an exceptional patient experience
- Help set and reach goals for patient re-signs and related collections
- Support clinic operations, including equipment, supplies, cleanliness, and safety
- Verify insurance coverage, process claims, and communicate coverage details clearly to patients
- Serve as a liaison between patients and healthcare providers, addressing questions and providing guidance on treatment plans or administrative procedures
- Support medical administrative tasks such as preparing documentation, handling correspondence, and managing patient intake forms
- Ensure compliance with health regulation policies and confidentiality standards at all times
- Assist in billing processes by explaining insurance benefits and payment options to patients
Skills
- Strong interpersonal and patient-coaching skills
- Proven experience working in a medical office setting, preferably with dental, Functional and Regenerative health care or general healthcare practices
- Strong knowledge of health insurance policies, billing procedures, and medical terminology
- Proficiency with Electronic Medical Records (EMR) or Electronic Health Records (EHR) management systems
- Excellent organizational skills with the ability to multitask efficiently in a busy environment
- Familiarity with health regulation policies and privacy standards such as HIPAA
- Effective communication skills to interact empathetically with patients and team members
- Office experience that demonstrates professionalism, reliability, and a proactive attitude
Join us in delivering compassionate care while supporting our patients’ health journeys! We value energetic individuals who are eager to contribute their skills toward creating a welcoming and efficient healthcare environment. This paid position offers an exciting opportunity to grow within a dedicated team committed to excellence in patient care.
Pay: From $23.00 per hour
Work Location: In person
