Ensures residential communities meet Cleveland State University (CSU) standards for cleanliness, appearance, safety, and overall functionality for the health, well-being, and success of CSU residential students. Oversees and ensures completion of work orders generated from resident requests for service, as well as preventative maintenance of the residential communities. Oversees and manages all aspects of room and building turnover processes. Develops and implements operational standards for cleanliness, readiness, and overall appearance of the community. Manages operational budget including procurement and vendor relationships for repair, maintenance, and capital expenses. Performs other functionally related duties as assigned.
Minimum Qualifications
- Bachelor’s degree preferably in business administration, facilities management, public administration, construction management, or a related field.
- Four (4) years of progressively responsible management experience in residential facilities management, residence life and housing, property management, or related operational services with increasing levels of responsibility that include facilities management, crisis management, and financial and budget management.
- Experience using housing or property management and work order management systems.
- Leadership experience.
- Related work experience may be substituted for education requirement. One (1) year of related work experience can be substituted for one (1) year of education. For example, a candidate with a high school diploma, GED or state recognized equivalent and eight (8) years of related work experience can be eligible to apply.
- Ability to work second shift, weekends, and on call-hours as required.
- Valid driver’s license and ability to establish and maintain driver eligibility under CSU’s Driving and Motor Vehicle Policy.
Preferred Qualifications
- Master’s degree preferably in business administration or related field.
- Higher education management experience in self-supporting, revenue generating campus support services, and/or contracted services administration.
Knowledge, Skills, and Abilities (KSAs)
- Skilled in project management, problem-solving, analysis, follow-through, influence, and persuasion.
- Skilled in budget development and financial oversight, including monitoring expenditures and managing departmental resources efficiently.
- Skilled in communication and interpersonal relations, with the ability to interact effectively with students, faculty, staff, vendors, and external agencies.
- Strong organizational and excellent interpersonal skills and have a “Customer Focus” attitude and delivery and leadership skills, using team-based approach. Ability to relate to people from all backgrounds and at all levels of an organization.
- Ability to lead and manage an operational team in a complex, fast-paced institutional environment.
- Ability to manage multiple priorities simultaneously while maintaining service quality and operational efficiency.
- Ability to negotiate and manage contractual agreements. Ability to manage consultants, contractors, financial resources, and clients.
- Proficient in Microsoft Office Suite, including Word, Excel, Access, Outlook, Teams, and PowerPoint.
Requisition Number
PT0703898S
Date grant, position, or appointment expires (For Funds Available, Temporary, and Waiver of Posting
Special Instructions to Applicants
Applicant Instructions
Offer of employment is contingent on satisfactory completion of the University’s verification of credentials and other information required by law and/or University policies or practices, including but not limited to a criminal background check.
Mailed or emailed application materials will not be accepted.
Hours per week
40+ as needed
Work Schedule
Monday through Friday 8am to 5pm
Full Time/Part Time
Full Time
Close Date/Application Deadline
