Overview:
Job Purpose
We are seeking an experienced Manager, Product Manager to lead and manage multiple interconnected products end-to-end across our mortgage servicing platform. This role requires a strategic thinker who can orchestrate complex initiatives spanning platform infrastructure and mortgage servicing solutions while aligning cross-functional teams toward unified business outcomes.
Responsibilities
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Product Strategy & Vision
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Define and communicate product vision and strategy across multiple product lines for mortgage servicing solutions
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Develop and maintain product roadmaps that balance platform capabilities, analytical tools, and third-party system integrations
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Align product initiatives with business objectives and market opportunities in the servicing technology space
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Conduct market research and competitive analysis to identify opportunities and inform product direction
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End-to-End Product Management
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Own the complete product lifecycle from discovery through launch and optimization across multiple concurrent initiatives
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Manage complex interdependencies between mortgage servicing solutions and other related integrations.
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Define and prioritize features based on customer needs, technical constraints, and business value
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Translate business requirements into detailed product specifications and user stories
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Cross-Functional Leadership
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Partner with engineering, design, data science, and operations teams across multiple workstreams
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Lead and coordinate activities across distributed teams working on interconnected solutions
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Facilitate alignment between platform, analytics, and integration teams to ensure cohesive product experiences
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Serve as the primary point of contact for executive stakeholders on product matters
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Stakeholder Management
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Build strong relationships with internal stakeholders including implementations, compliance, sales, and client support
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Lead and manage the VOC (voice of the client forum
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Present product plans, progress, and outcomes to executive leadership
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Manage expectations across multiple stakeholder groups with competing priorities
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Technical Collaboration
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Work closely with engineering leaders to make informed trade-off decisions between scope, quality, and timeline
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Understand technical architecture of platform services and integration patterns with MSP
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Partner with architects to ensure scalability, security, and maintainability of solutions
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Evaluate technical feasibility of proposed features and alternatives
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Performance & Optimization
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Define success metrics and KPIs for each product area
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Analyze product performance data and user behavior to identify improvement opportunities
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Drive continuous improvement through experimentation and iteration
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Monitor adoption and engagement metrics across all product lines
Knowledge and Experience
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Bachelor's degree in Business, Computer Science, Engineering, or related field
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7+ years of product management experience in MSP or financial services technology
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3+ years managing multiple products or complex platform solutions simultaneously
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Proven track record delivering end-to-end products from conception to market success
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Experience with mortgage technology, lending platforms, or financial services software strongly preferred
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Technical Knowledge
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Strong understanding of API-driven platform architecture and integration patterns
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Familiarity with mortgage lending workflows, compliance requirements, and industry regulations
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Experience with data analytics products and business intelligence tools
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Understanding of authentication, security, and data privacy in financial services
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Skills & Competencies
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Strategic Thinking : Ability to see the big picture while managing tactical execution across multiple products
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Prioritization : Expert at making difficult trade-off decisions with limited resources and competing demands
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Communication : Exceptional written and verbal communication skills; ability to influence without authority
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Analytical : Data-driven decision maker comfortable with quantitative and qualitative analysis
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Leadership : Natural leader who can inspire and align teams without direct reporting relationships
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Adaptability : Comfortable with ambiguity and changing priorities in a fast-paced environment
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Customer Focus : Deep empathy for users and commitment to solving real customer problems
Preferred Knowledge and Experience
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Previous experience in mortgage lending, fintech, or regulated industries
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Familiarity with complementary mortgage technology vendors and ecosystems
-: Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.
