Company Description
North Star Pizza is a 27 store Franchise that is looking to expand and grow. This will allow for unlimited potential for growth within our company.
Job Description
Join our team as a Customer Service Representative at our Arden Hills, United States location! We're looking for a friendly and empathetic individual to provide exceptional support to our valued customers.
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Answer incoming customer calls, emails, and chat messages in a timely and professional manner
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Resolve customer inquiries, complaints, and issues with patience and understanding
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Process orders, returns, and exchanges accurately and efficiently
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Maintain up-to-date knowledge of products, services, and company policies
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Collaborate with other departments to ensure customer satisfaction
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Document customer interactions and update account information in our database
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Identify and escalate complex issues to appropriate team members or supervisors
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Provide personalized solutions to meet individual customer needs
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Participate in ongoing training to enhance customer service skills and product knowledge
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Pay range $12-18
Qualifications
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Strong verbal and written communication skills
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Excellent problem-solving abilities and attention to detail
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Proficiency in using computers and customer service software
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Ability to multi-task and prioritize in a fast-paced environment
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Patient and empathetic approach to customer interactions
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High school diploma or equivalent
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Previous customer service experience preferred
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Ability to remain calm and professional in challenging situations
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Team player with a positive attitude
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Flexibility to work various shifts, including weekends and holidays as needed
Additional Information
All your information will be kept confidential according to EEO guidelines.
