Operations Lead (Front Desk & Administrative Support)
Location: Hartland, WI
Compensation: $15.50/hour starting
Schedule: 22-30 hours per week (weekday and occasional weekend flexibility required for special events)
Monday - 1:30pm-5:15pm
Tuesday - 1:30pm - 6:15pm
Wednesday - 1:30pm - 5:15pm
Thursday - 1:30pm - 6:15pm
Friday - 7:45am - 3:15pm
About Us
At Solmira Wellness Collective, we are a collaborative community of practitioners dedicated to helping individuals live vibrantly through integrative health and holistic care. Our collective includes chiropractic, physical therapy, massage, Pilates, movement, and mindfulness professionals working together in a supportive, client-centered environment.
We’re seeking a detail-oriented and compassionate Operations Lead to manage the flow of the front desk, provide administrative support, and ensure smooth daily operations. This position is ideal for someone who thrives in a people-focused setting and values organization, professionalism, and confidentiality.
Key Responsibilities
- Greet and check in clients with warmth and professionalism, creating a welcoming experience that reflects the Solmira ethos.
- Manage scheduling, phone calls, and client communications using our practice management system.
- Accurately transcribe physician and practitioner notes into electronic health records; maintain organized and compliant documentation.
- Ensure HIPAA compliance at all times when handling sensitive patient information and records.
- Assist with billing coordination, intake forms, and appointment confirmations.
- Maintain office cleanliness, organization, and supply levels.
- Support practitioners with operational needs, including communication and scheduling across disciplines.
- Monitor and Build Social Media Accounts
Qualifications
- Previous experience in a healthcare, wellness, or administrative setting preferred
- Strong computer and data-entry skills
- Working knowledge of HIPAA regulations and patient confidentiality standards
- Excellent communication and multitasking abilities
- Friendly, professional demeanor with strong attention to detail
- Reliable, punctual, and proactive problem solver
- Comfortable learning scheduling and documentation systems (training provided)
Ideal Candidate
You’re the calm center in a busy environment — grounded, organized, and people-focused. You balance professionalism with genuine care, ensuring every client feels seen and supported. You take pride in accuracy, confidentiality, and being the steady presence that keeps the collective running smoothly.
Schedule & Benefits
- Part-time: 15–25 hours/week (see schedule above)
- Opportunities for growth as the collective expands (pilates/yoga certification, etc.)
- Staff wellness and movement class discounts
- Supportive, uplifting team environment
Job Type: Part-time
Base Pay: From $15.50 per hour
Benefits:
- Employee discount
- Flexible schedule
Work Location: In person
