Description:
To assist in providing a positive take-out or delivery service for every guest by using proper telephone techniques and accurately taking orders. The CSR/Counter is responsible for answering all incoming telephone calls, taking orders over the phone, and/or directing calls to appropriate personnel.
Essential Functions:
-
Answer all telephone calls immediately using the proper greeting.
-
Assist customers verbally in a friendly, helpful, professional manner, ensuring consistent customer satisfaction using the 10 Steps to Efficient Phone Service.
-
Clearly write down any customer orders using the proper notation and the appropriate order form and requesting all pertinent information.
-
Enter all take-out and delivery orders into the POS system accurately and completely.
-
Prepare any pizza boxes necessary for all take-out and delivery orders.
-
Knowledgeable on the Swirl Rewards program to sign-up guests.
-
Responsible for gelato presentation and appearance.
-
Clean, stock, and sanitize the take-out and/or delivery area and all related equipment.
-
Know and uphold proper safe food handling, safety, and sanitation standards when preparing and serving food.
-
Maintain an accurate record of all cash register transactions including securing cash, processing credit card receipts, and entering tips.
-
Assist in the training of new employees.
-
Provide support services to co-workers as the flow of business dictates.
-
Perform other duties as assigned by the supervisor or manager including store specific opening, closing and side work procedures.
Requirements:
Education: Some secondary education.
Experience: Entry-level position.
Age: Must be at least 16 years of age.
Knowledge/Skills/Abilities:
-
Excellent verbal communication and interpersonal skills.
-
Ability to speak English fluently.
-
Ability to remain calm under pressure and to perform in a stressful environment.
-
Excellent organizational and time-management skills.
-
Ability to accurately, quickly, and simultaneously perform multiple tasks.
-
Basic computer operating skills.
-
Ability to quickly and accurately count money and give correct change.
-
Strong math and excellent money handling skills.
-
Stamina to stand up to 5 hours at a time.
-
Ability to lift, bend, and stoop. Strength to frequently lift and carry up to 10 lbs.
-
Ability to read.
-
Ability to understand and implement written and verbal instruction.
-
Basic knowledge of food safety and sanitation issues.
-
Ability to use a standard business telephone in a professional manner.
-
Ability to work in a fast-paced environment. Knowledge of Grotto Pizza menu, policies, preparation, and presentation standards.
