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What You Will Do/Need (Job Summary):
The Union Club of Cleveland seeks a qualified flexible, full-time Receptionist/Front Desk Agent with a high level of professionalism and effective decision making. We are looking for an experienced individual to serve our guests as first point of contact. The Front Desk Agent’s responsibilities includes registering guests, managing reservations and providing information about rooms, rates and different amenities at the Club. You will also be responsible for answering phones, handling company inquiries, sorting and distributing mail as well as making dining reservations.
Responsibilities (Essential Duties and Responsibilities)
* Must be available for 2 weeks full-time paid training on the following shifts (1st: 6AM-2PM; and 2nd: 2PM-10PM)
* Register and process all guest check-in and check-out reservations and their assigned rooms.
* Manage and respond to email and phone reservations in a timely manner.
* Register guests collecting necessary information (i.e. contact details and exact dates of their stay) as well as providing information about our club.
* Respond to member inquiries, emails or complaints in a timely and professional manner.
* Work with housekeeping staff to ensure all rooms are clean, and fully prepared to accommodate guests’ needs before check-in.
Characteristics of our Front Desk/Receptionist Agents (Competencies):
- Maintain a clean and neat front desk area
- Excellent verbal and written communication skills
- Professional Business Attire (uniforms provided)
- Multi-tasking capabilities
- Organizational abilities
- Computer/Technical skills
Minimum Qualifications (Knowledge, skills, and abilities required)
- Understand this is a flexible (Full-time position)
- Must be able to work weekends, holidays and rotate shifts as needed
- Ability to complete full-time paid training on the various shifts
- Able to provide positive work references
- Available to work a flexible schedule at short notice to work well with little supervision
- Have at least 3 – 5 years of related experience in Front Desk, Hospitality or Receptionist position
- Possess a High School Diploma or equivalent
- Must be a dependable team player
- Must be willing to submit to a criminal background and drug screening.
Job Type: Full-time
Pay: From $16.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
