JOB SUMMARY
Abbott-Action, Inc., a leading manufacturer of corrugated packaging, displays, and custom packaging solutions, is seeking a motivated and hands-on ISO & Quality Manager to lead and maintain our Quality Management System (QMS) while supporting continuous improvement throughout our manufacturing operations.
This role will serve as the primary owner of Abbott-Action's quality systems, ensuring compliance with ISO 9001, FSC®, and SFI® standards while partnering closely with Production, Design, Shipping, Customer Service, and Leadership to improve quality, consistency, and operational excellence.
The ideal candidate enjoys spending time on the production floor, solving problems, developing processes, leading audits, and building a culture of quality throughout the organization.
DUTIES AND RESPONSIBILITIES
ISO 9001 Quality Management System (QMS)
· Serve as the primary administrator of Abbott-Action's ISO 9001 Quality Management System.
· Maintain and continuously improve the company's QMS documentation, procedures, and work instructions.
· Ensure ongoing compliance with all ISO 9001 requirements.
· Plan, coordinate, and lead internal ISO audits.
· Prepare the organization for external surveillance and recertification audits.
· Manage corrective actions (CAPAs), preventive actions, and non-conformance investigations.
· Perform root cause analysis and implement sustainable corrective actions.
· Maintain document control procedures and ensure revision accuracy.
· Track quality metrics and Key Performance Indicators (KPIs).
· Coordinate Management Review meetings and maintain required ISO records.
· Work closely with department managers to ensure quality objectives are being achieved.
Quality Assurance & Continuous Improvement
· Develop and implement quality improvement initiatives throughout manufacturing operations.
· Monitor production quality through inspections, audits, and process verification.
· Analyze quality trends and recommend process improvements.
· Investigate customer complaints and internal quality issues.
· Coordinate corrective and preventive action activities.
· Create, revise, and maintain Standard Operating Procedures (SOPs), work instructions, and quality documentation.
· Assist departments with developing standardized processes and best practices.
· Support Operational Excellence (OpEx) and continuous improvement initiatives.
· Drive a culture focused on quality, accountability, and customer satisfaction.
Manufacturing Support
· Work closely with Production Managers and Supervisors to improve manufacturing processes.
· Support troubleshooting of production quality issues.
· Monitor manufacturing processes to ensure compliance with quality standards.
· Participate in production meetings and cross-functional improvement projects.
· Assist with new process implementation and validation activities.
· Promote consistency across corrugator, converting, shipping, and finishing operations.
Certification & Regulatory Compliance
· Maintain compliance with:
o ISO 9001
o FSC® Chain of Custody
o SFI® Chain of Custody
· Maintain certification documentation and records.
· Coordinate third-party certification audits.
· Ensure procedures remain compliant with certification requirements.
· Assist departments with implementing certification-related process improvements.
Training & Documentation
· Develop quality-related training materials.
· Train employees on ISO procedures, SOPs, quality expectations, and best practices.
· Assist with onboarding new employees on quality standards.
· Maintain training records and documentation.
Safety
· Support company safety initiatives and OSHA compliance.
· Participate in facility safety inspections.
· Promote safe work practices throughout manufacturing.
· Assist with maintaining safety documentation.
· Partner with leadership to foster a safe, organized workplace.
Please note, Abbott Action will conduct a pre-employment physical & drug screens as well as a background check.
Abbott-Action is an Equal Opportunity Employer.
EDUCATION
· Associate's or Bachelor's degree in Quality, Engineering, Manufacturing, Industrial Technology, or related field preferred.
EXPERIENCE
· 5+ years of experience in Quality Assurance, Quality Systems, or Manufacturing Quality.
· Experience maintaining an ISO 9001 Quality Management System required.
· Experience leading internal and external ISO audits.
· Experience writing SOPs, work instructions, and controlled documentation.
· Manufacturing experience required.
· Corrugated packaging, printing, paper converting, or packaging industry experience preferred.
· Experience with FSC and/or SFI certification is a plus.
SKILLS
· Thorough understanding of ISO 9001 requirements
· Internal auditing experience
· CAPA and Root Cause Analysis
· Document Control
· Quality Management Systems
· Continuous Improvement methodologies
· Excellent organizational skills
· Strong communication skills
· Microsoft Office (Excel, Word, Outlook, PowerPoint)
· Ability to work cross-functionally throughout the organization
· Strong analytical and problem-solving skills
PREFERRED QUALIFICATIONS
· ISO 9001 Internal Auditor certification
· ISO 9001 Lead Auditor certification
· Lean Manufacturing experience
· Six Sigma Green Belt or Black Belt
· Continuous Improvement experience
· Experience with ERP systems
REQUIREMENTS
· Reliable transportation
· Ability to pass pre-employment physical and drug screen
· Ability to pass a background check
BENEFITS
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
SCHEDULE
- Monday - Friday
- Day Shift
- Full-Time
ABILITY TO COMMUTE
- Attleboro, MA 02703 (On-site)
Pay: $65,000.00 - $90,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
Experience:
- ISO 9001: 3 years (Preferred)
- Quality systems: 3 years (Preferred)
- Compliance management: 3 years (Preferred)
- Safety plans: 3 years (Preferred)
Ability to Commute:
- Attleboro, MA 02703 (Required)
Work Location: In person
