We are a reputable and growing dental practice serving the San Bernardino area, and we're looking for an enthusiastic, organized, and patient-focused Front Desk Administrator to join our team!
As the first point of contact for our patients, you'll play a vital role in creating a welcoming and positive experience from the moment they walk through our doors. If you enjoy helping people, thrive in a fast-paced environment, and are passionate about delivering exceptional customer service, we'd love to hear from you.
The Front Desk Administrator is responsible for providing outstanding patient service while supporting the daily operations of the practice. You'll communicate with patients, families, dental professionals, and team members to ensure every patient receives an exceptional experience.
Compensation
- Starting pay of $23.00–$27.00 per hour, based on experience (non-exempt; eligible for overtime)
- Retirement plan, paid vacation, and paid holidays (eligibility requirements apply)
- Ongoing professional development and cross-training opportunities in orthodontic assisting, treatment coordination, patient education, front office operations, and marketing
Position Details
- Full-time or Part-time opportunities available based on business needs
- Reports directly to the Office Manager
- Immediate opening, position will remain open until filled
- Open to both internal and external candidates
Key Responsibilities
Patient Care & Front Office Operations
- Welcome patients and create a friendly, professional first impression
- Schedule appointments and manage patient check-in and check-out
- Communicate with patients through phone, text, email, and in-person interactions
- Coordinate patient care with referring dentists and other healthcare providers
- Maintain accurate patient records using the practice management system (Dolphin)
- Assist with general administrative and front office responsibilities to ensure efficient daily operations
Clinical Support
- Provide support to the clinical team as needed, including sterilization and operatory preparation between patients
- Help maintain a clean, organized, and professional office environment
Qualifications
- High school diploma or equivalent required
- Strong verbal and written communication skills in English
- Previous administrative experience (6–12 months preferred, but not required)
- Previous dental or medical office experience preferred, but not required
- Current Basic Life Support (BLS) certification from an approved provider is a plus, but not required
- Comfortable using computers, practice management software, and other technology tools
- Strong organizational skills and attention to detail
- Friendly, compassionate, and committed to providing outstanding customer service
- Positive attitude, strong work ethic, and ability to work collaboratively in a team environment
- Eager to learn, adapt, and follow established office procedures and best practices
Benefits
- Competitive hourly compensation based on experience
- 401(k) Retirement Plan
- Employee discounts
- Paid Time Off (PTO)
- Professional development and continuing education opportunities
- Supportive, team-oriented work environment with opportunities for career growth
Why Join Our Team?
We believe exceptional patient care starts with exceptional people. As a Front Desk Administrator, you'll be an essential part of a collaborative team dedicated to delivering outstanding service and creating positive patient experiences every day. If you're looking for a rewarding career with opportunities to learn, grow, and make a difference, we'd love to meet you.
Equal Opportunity Employer
We are proud to be an Equal Opportunity Employer and are committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, veteran status, or any other protected characteristic under applicable law.
Pay: $25.24 - $30.39 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Work Location: In person
