Overview
Join our dynamic team as a Dispatcher and Customer Service Representative, where you'll be at the heart of our transportation and logistics operations! In this vital role, you'll coordinate freight movement, manage dispatching tasks, and deliver exceptional customer service to ensure smooth supply chain processes. Your energetic approach will help optimize transportation planning, streamline shipping and receiving, and support fleet management—all while providing top-tier communication and problem-solving support to our clients and drivers. This paid position offers an exciting opportunity to develop your skills in transportation management systems and analysis within a fast-paced environment committed to excellence.
Duties
- Coordinate daily dispatching activities for freight movement using transportation management systems such as Oracle Transportation Management and SyteLine.
- Communicate effectively with drivers, carriers, and internal teams via multi-line phone systems, ensuring clear and professional phone etiquette.
- Schedule pickups and deliveries by leveraging GPS technology, GIS data, and transportation planning tools to optimize routes and improve efficiency.
- Enter data accurately into systems like AS400 and 3PL platforms, maintaining precise shipping & receiving records.
- Monitor fleet management operations, including vehicle status updates, maintenance scheduling, and compliance with safety standards.
- Assist with shipping & receiving processes, including documentation, freight tracking, and coordination with warehouse teams.
- Analyze logistics data to identify opportunities for process improvements in supply chain operations and transportation planning.
Experience
- Proven experience in dispatching or customer service within a logistics or transportation environment preferred.
- Familiarity with transportation management systems such as Oracle Transportation Management or SyteLine is highly desirable.
- Strong analysis skills with the ability to interpret GIS, GPS data, and other logistical information to make informed decisions.
- Excellent communication skills with the ability to handle multi-line phone systems professionally while demonstrating strong phone etiquette.
- Knowledge of freight operations, shipping & receiving procedures, fleet management practices, and 3PL (third-party logistics) services.
- Technical proficiency in data entry using platforms like AS400 or similar enterprise resource planning (ERP) systems.
- Ability to adapt quickly to new technologies such as GPS tracking tools, transportation planning software, and logistics analysis tools.
This role is perfect for motivated individuals eager to grow their expertise in transportation management while providing outstanding service in a vibrant team environment!
Pay: $25.00 - $29.00 per hour
Work Location: In person
