Customer Service Representative
Spring Green Lawn Care of Raleigh | Raleigh, NC
We’re Growing — Come Grow With Us
Spring Green Lawn Care of Raleigh is a growing, locally owned lawn care company, and we’re looking for a Customer Service Representative who genuinely enjoys helping people.
This isn’t a job where you simply answer the phone and pass problems along. We’re looking for someone who wants to own the customer experience—someone who is positive, resourceful, enthusiastic, and willing to find creative solutions when things don’t go according to plan.
You should enjoy talking with people, be comfortable spending a significant part of your day on the phone, and have the confidence to communicate through phone, text, and email.
You’ll also need to be comfortable with technology, willing to learn new software, and interested in helping us develop better systems and processes as we continue to grow.
What You’ll Do
- Manage a high volume of incoming customer calls with a friendly, professional attitude
- Identify and understand customer needs and work toward a solution that leaves the customer satisfied
- Build strong, long-term relationships with our customers through open and consistent communication
- Manage customer accounts in our CRM and ensure information is accurate and up to date
- Handle customer complaints and service issues, providing appropriate solutions and alternatives
- Follow up on customer concerns until they are fully resolved
- Maintain clear, organized notes and records of customer interactions
- Manage customer communication through phone, email, and text
- Collect payments and update payment information
- Manage billing questions, customer statements, and collections
- Be comfortable having professional conversations about past-due balances and payment options
- Talk with customers about their lawn care needs and identify opportunities for additional services when appropriate
- Manage new leads as they come in and ensure timely follow-up to give every lead the best opportunity to become a customer
- Work closely with technicians, managers, and other team members to resolve customer issues
- Help identify inefficiencies and create better systems and processes as the company grows
What Success Looks Like
You’ll know you’re successful when:
- Customers receive fast responses to calls, texts, emails, and new inquiries during business hours
- Customer issues are followed through to completion—not just handed off
- Customers feel heard, respected, and confident that we will take care of them
- Communication between the office, field team, and management is clear and consistent
- Existing customers continue to add services, reactivate, and remain with the company
- Past-due accounts are actively managed and collections improve
- New leads receive timely follow-up and convert into customers
- Customer accounts contain clean, accurate, and organized notes
- You help make the office more efficient by identifying problems and helping create solutions
What You Need
- Experience in a phone-heavy role such as customer service, inside sales, call center, hospitality, or a similar environment
- Comfortable spending much of the day on the phone
- Clear, confident, friendly communication skills
- Strong organizational skills and attention to detail
- Dependable and able to follow through on commitments
- Comfortable having conversations about money, payments, and past-due accounts
- Comfortable discussing services and identifying opportunities to increase customer value
- Coachable and willing to use scripts, receive feedback, and continually improve
- Comfortable learning new software and technology
- Proficient with email, text, phone systems, and Microsoft 365
- Ability to think on your feet, improvise, and find solutions when there isn’t an obvious answer
Why Spring Green?
We’re one of the few locally owned lawn care companies left in the Raleigh area, and we intend to keep that local feel as we grow.
Our customers aren’t just account numbers, and our employees aren’t just employees. We’re building a team that takes pride in the work we do and the relationships we build with our customers.
If you enjoy helping people, solving problems, and being part of a growing team, we’d love to hear from you.
Pay: $18.00 - $20.00 per hour
Work Location: In person
