Join the Eden Resort & Suites as a Manager - Front Desk and become a pivotal part of our hospitality team. At Eden Resort, our mission is to care deeply for our guests and each other, creating memorable experiences and a welcoming environment. You'll lead a team dedicated to excellence, ensuring every guest interaction reflects our commitment to service and quality. With over 50 years of history, we blend tradition and innovation, offering you the chance to grow professionally while making a difference.
As a manager, you'll oversee front desk operations, mentor staff, and enhance guest satisfaction. We believe in nurturing talent and fostering a sense of ownership, so you'll have ample opportunity for career development. Enjoy a competitive benefits package that includes employee discounts, an assistance program, and more, depending on your full-time status. If you're ready to bring your passion for hospitality to a place that values care and collaboration, let's do great things together at Eden Resort & Suites.
Compensation:
$62,000 - $70,000 yearly DOE
Responsibilities:-
Lead and inspire the front desk team to deliver exceptional guest service, ensuring every interaction is warm and welcoming.
-
Oversee daily front desk operations, maintaining a smooth and efficient workflow that enhances guest satisfaction.
-
Mentor and develop team members, fostering a culture of growth, collaboration, and excellence.
-
Implement and uphold company policies and procedures, ensuring compliance and consistency across all front desk activities.
-
Collaborate with other departments to address guest needs promptly, creating seamless experiences that exceed expectations.
-
Monitor and manage front desk budgets, optimizing resources while maintaining high service standards.
-
Analyze guest feedback and operational data to identify opportunities for improvement and innovation in service delivery.
-
Experience in leading and managing a team in a hospitality setting, ensuring exceptional guest service.
-
Ability to oversee and streamline front desk operations, enhancing workflow and guest satisfaction.
-
Proven track record of mentoring and developing team members, fostering a culture of growth and collaboration.
-
Strong understanding of company policies and procedures, ensuring compliance and consistency.
-
Ability to collaborate effectively with other departments to address and resolve guest needs promptly.
-
Experience in budget management, optimizing resources while maintaining high service standards.
-
Ability to analyze guest feedback and operational data to identify opportunities for service improvement and innovation.
The Eden Resort & Suites offers a collection of unique and upscale guest rooms and suites, unsurpassed on-site recreational facilities, and an exceptional staff ready to meet guests' needs. With a 50+ year foundation as a premier destination in Lancaster, the Eden Resort is expanding its service offerings and looking for individuals to join our team.
At the Eden Resort, our core values are at the heart of all that we do and are key to our enduring success. Eden Resort team members are deeply committed to caring for every individual who crosses their path, be it a guest or fellow team member. Our dedication to caring for others is expressed by team members' generosity with their time and efforts, the pursuit of excellence in their craft, and a spirit of ownership.
BENEFITS:
-
Employee discount
-
Employee assistance program
-
(PTO, medical, dental, vision, life insurance benefits dependent on full-time status)
