Description:
Title: VTC Infrastructure Engineer
Location: Mark Center VA
Clearance required: Secret Clearance
Certification: CompTIA SEC+ or CCNA
Requirements:
A VTC Infrastructure Engineer configures, maintains, and troubleshoots enterprise audio-visual and video streaming infrastructure. They ensure high availability for virtual meetings, apply security compliance patches, and provide Tier II/III technical support for hardware like codecs, multipoint control units (MCUs), and UC managers.
Core Responsibilities
-
System Management: Deploy, patch, and monitor enterprise VTC and VoIP systems, ensuring seamless performance and uptime.
-
Incident Troubleshooting: Diagnose and resolve connectivity, audio, and video issues, minimizing downtime for daily operations.
-
User Support & White-Glove Service: Assist VIPs and leadership with conference setups, active meeting monitoring, and equipment orientation.
-
Security & Compliance: Enforce organizational IA policies by performing vulnerability scans and applying cybersecurity compliance configurations (e.g., DISA STIGs). Risk Management Framework experience preferred.
-
Infrastructure & Upgrades: Manage hardware lifecycles, recommend technology refreshes, and maintain updated network and capability diagrams.
Required Qualifications & Skills
-
Experience: 3 to 5 years of hands-on VTC or systems administration experience.
-
Technical Proficiency: Deep understanding of Cisco, Polycom, or similar AV/VTC codecs and infrastructure, Session Initiation Protocol (SIP), and control tools like Cisco TelePresence Management Suite (TMS).
-
Security Clearances: Requires Minimum Active DoD Secret clearance
-
Certifications: DoD 8570 compliance (such as CompTIA Security+ or CCNA)
