Job Summary: The Programs Associate provides administrative and program support to the Programs Department, with primary responsibility for coordinating Volunteer Services. Approximately 60% of the position is dedicated to volunteer recruitment, scheduling, communication, and engagement, while the remaining 40% supports community food assistance programs, agency relations, client assistance, and departmental operations.
Duties/Responsibilities:
- Assist the Volunteer Services Manager daily supporting volunteers.
- Recruit, schedule, and coordinate individual and group volunteers for warehouse operations, mobile food distributions, rural distributions, special events, and community projects.
- Assist maintaining the volunteer calendar and communicating schedules, event details, and volunteer opportunities.
- Coordinate volunteer registration, waivers, and recordkeeping.
- Conduct volunteer orientations and assist with training organizational policies, safety procedures, and volunteer expectations.
- Welcome volunteers and ensure they have a positive and meaningful experience while serving.
- Maintain volunteer service records, track volunteer hours, and prepare monthly and annual reports.
- Coordinate volunteer recognition and appreciation activities.
- Build relationships with schools, churches, civic organizations, businesses, and community groups to expand volunteer engagement.
- Promote volunteer opportunities through community outreach and collaboration with the Communications Department.
- Answer incoming phone calls and provide exceptional customer service to clients, volunteers, partner agencies, and community members.
- Assist clients by providing information about food assistance programs, distribution schedules, eligibility requirements, and available community resources.
- Assist clients with completing TEFAP (The Emergency Food Assistance Program) applications, ensuring accuracy and compliance with program guidelines.
- Support food distributions, TEFAP and CSFP recertifications, community outreach events, and partner agency meetings.
- Maintain partner agency records, eligibility documentation, compliance files, and departmental records.
- Assist with scheduling partner agency trainings, compliance visits, and meetings.
- Collect, compile, and maintain volunteer and program data for reporting purposes.
- Prepare correspondence, reports, spreadsheets, presentations, and other administrative documents.
- Maintain organized electronic and paper filing systems.
- Provide administrative support for departmental projects and perform other duties as assigned.
Qualifications:
· Bachelor’s degree (preferred)
· 3 to 5 years’ experience in administrative support, and/or volunteer services.
· Non-profit or Social Services experience (preferred).
· Bilingual (English/Spanish preferred) to effectively assist a diverse client population.
Travel Requirements:
· Up to 25% of the time is travel
Physical Demands:
· Most functions are performed while seating at a desk or standing up
· Individual will need to stand for longer periods.
· Ability to lift up to 30 lbs.
· Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Work Schedule:
· Monday—Thursday; 8:00—5:30 and Friday 8-12
· Weekends and evenings when necessary.
DISCLAIMER:
South Plains Food Bank is an Equal Opportunity Employer and employment “at will” organization. This job description does not imply or constitute an offer of employment.
Benefits:
- Dental insurance
- Health insurance
- Life insurance
- Vision insurance
Work Location: In person
