Job description
We are a vibrant, family-oriented 3rd party warehousing and fulfillment company looking to add high-quality individuals to our Pottstown, PA team. We recognize that our employees are our most valuable asset. We strive to maintain a team atmosphere in which each of our employees is an integral part of the organization.
The Account Manager is dedicated to 10-20 assigned customers and performs the following job duties within the Client Services department:
- Communicate with customers professionally and effectively on a regular basis via email and phone. Return phone calls and emails promptly.
- Communicate customer needs and requests to the operations team in a deadline driven environment.
- Research and resolve any customer issues; work closely with management to ensure that any customer needs and issues are addressed.
- Oversee order processing in the WMS (Warehouse Management System), learn all aspects of the system with the goal of becoming a power user.
- Closely monitor customer orders, receipts, and other projects to ensure timely and accurate processing.
Qualifications
- Candidates must have a focus on excellence by working constructively with the operations team to meet and exceed all customer expectations.
- Experience in warehousing, 3rd Party Logistics, or multi-channel e-commerce strongly preferred
- Very strong written and verbal communication skills
- Strong computer skills required; experience working with Microsoft office products, especially Outlook and Excel. High comfort level in learning new systems.
This position offers the following benefits:
- Potential for career growth within the department
- Holidays and paid time off, daytime schedule
- Medical, Dental, Life, Short Term and Long-Term Disability insurance
- Retirement savings plan with company match
- Positive work environment
- This is an in-person position
Job Type: Full-time
Schedule: M-F days
Job Type: Full-time
Pay: $20.00 - $25.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Education:
- High school or equivalent (Preferred)
Experience:
- Ecommerce, Logistics, or Warehousing: 1 year (Required)
- Account management: 1 year (Required)
Work Location: In person
