Position: Technology Resource Specialist III (Lead Technician)
Department / Location: Technology - C.M. Eppes Annex
Reports To: Chief Technology Officer / Assistant Director of Technology
Terms of Employment: 12 Month / 40 hours per week
Position Summary
The Technology Resource Specialist III serves as the district's senior technical support lead, providing advanced troubleshooting, leadership, and operational oversight of end-user technology services. This role supervises and coordinates the work of Technology Resource Specialists I and II while supporting district initiatives in device lifecycle management, cloud-based systems, cybersecurity, and network-connected environments.
The position plays a critical role in ensuring reliable, secure, and equitable access to instructional and operational technology across all schools and departments.
Minimum Qualifications
Knowledge, Skills, and Abilities
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Advanced knowledge of:
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End-user devices (Chromebooks, Windows 11 devices, macOS devices, printers)
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Cloud-based platforms such as Google Workspace or Microsoft 365
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Device management systems such as JAMF or Mosyle
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Identity and access management systems
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Windows 11 image creation (MDT, FOG, PDQ SmartDeploy)
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Strong understanding of:
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K12 classroom technology ecosystems (interactive displays, AV systems, student devices)
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Networking fundamentals (LAN/WAN, wireless, VLANs, basic switching concepts)
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Cybersecurity best practices (phishing awareness, endpoint protection, data privacy)
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Demonstrated leadership and team coordination skills
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Ability to analyze, prioritize, and resolve complex technical issues
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Strong project management and organizational skills
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Ability to develop procedures, documentation, and standard operating practices
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Strong communication skills with both technical and non-technical audiences
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Ability to use data (ticketing systems, asset systems) to improve service delivery
Education, Training, and Experience
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Associate's or Bachelor's degree in Information Technology or related field (or equivalent experience)
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Minimum of 5 years experience in technical support, device management, or IT operations
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Minimum of 2 years experience in a lead or supervisory role
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Experience in a K12 or educational environment preferred
Certifications and License Requirements
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Valid driver's license with acceptable driving record
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Ability to travel between school sites
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Preferred (not required):
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CompTIA A+, Network+, or Security+
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Google Workspace Administrator Certification
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Microsoft or Apple certification (MDM or endpoint management)
Illustrative Examples of Duties
Leadership & Operations
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Coordinate and prioritize work assignments for Technology Resource Specialists I and II
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Provide mentoring, training, and performance feedback to support staff, including MATAs
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Develop and maintain standard operating procedures for technical support services
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Monitor and improve help desk workflows, response times, and service quality
Technical Support & Systems Management
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Serve as escalation point for complex hardware, software, and network-related issues
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Oversee device deployment, repair, replacement, and lifecycle planning
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Manage and support device inventory and asset tracking systems
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Ensure proper configuration and management of devices through MDM platforms
Infrastructure, Network Security, and Compliance
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Collaborate with network engineers and system administrators on:
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Network upgrades and troubleshooting
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System rollouts and integrations
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Security initiatives and incident response
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Assist in planning and implementing district-wide technology initiatives
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Support district cybersecurity practices, including endpoint protection and user awareness
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Assist with incident response, device security, and data protection practices
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Ensure compliance with district policies and state/federal data privacy requirements
Customer Support & Communication
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Maintain strong relationships with school and district staff
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Communicate effectively regarding outages, updates, and support expectations
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Provide guidance and training to staff on technology use and best practices
Additional Responsibilities
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Participate in after-hours or emergency support as needed
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Assist with technology planning and budgeting input
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Stay current with emerging technologies and K12 IT trends
