Lead with confidence. Coach with purpose. Drive results. We’re looking for a dynamic and detail-driven Collections Manager to take the reins of our high-performing Debt Resolution Specialist team. Reporting to the Director of Collections, you’ll be the go-to leader for quality assurance, performance coaching, and process improvement. If you’re passionate about people, compliance, and delivering results—this is your chance to make a real impact.
What You’ll Own:
- Oversee daily Collector Call Audit Reports and distribute feedback to the team.
- Track audit acknowledgements and client call defects, ensuring timely resolution.
- Review audit disputes, listen to calls, and collaborate with managers and compliance to uphold standards.
- Lead internal and client-facing call calibrations to ensure alignment and excellence.
- Analyze trends in call performance and share insights with senior leadership.
- Partner across departments to maintain top-tier call quality and compliance.
- Take on special projects and initiatives as assigned by the Director.
What You Bring:
- 1–3 years of supervisory experience, ideally in collections or debt resolution.
- Solid understanding of consumer credit laws (bonus points if you’ve worked in compliance-heavy environments).
- Strong communication skills and a proactive, accountable mindset.
- Ability to build rapport with consumers while driving performance.
- Bilingual skills are a plus.
- Proficiency in Microsoft 365 is a must.
- High school diploma or GED required.
Why You’ll Love Working Here:
- Flexible Work Setup – Office-based with potential for hybrid flexibility.
- Balanced Schedule – Monday–Friday, 45–50 hours per week with room to flex.
- High-Impact Culture – Fast-paced, collaborative, and focused on results.
- Bonus Potential – Quarterly performance-based bonuses tied to your success and the firm’s.
- 401(k) Matching – Invest in your future with company-sponsored retirement contributions.
- Comprehensive Health Coverage – Medical, dental, and vision insurance to support your well-being.
- Life Insurance – Employer-paid for peace of mind.
- Paid Time Off – Recharge and take care of what matters most.
- Referral Program – Help us grow and earn rewards for great recommendations.
Benefits:
- 401(k)
- 401(k) matching
- AD&D insurance
- Dental insurance
- Disability insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- On-the-job training
- Opportunities for advancement
- Paid time off
- Paid training
- Referral program
- Vision insurance
Work Location: In person
